MacLin Plumbing Co, Inc.
US-183, Leander, TX

MacLin Plumbing Co, Inc. Reviews

4.2 stars based on 56 reviews

Featured Comments:

• R

  Rajesh Agny

  5.0

  We were having a recurring problem with our aging water heater in the upstairs attic. Our home warranty company assigned MacLin for this service. James helped with scheduling the service and Jerry Hamlin quickly solved the issue. His professional, knowledgeable and customer-oriented approach impressed us and we immediately decided to get the water heater replaced by a new one to eliminate risk of leak & major damage/expense. Again, the experience with James and Jerry on this "turn-key" job was excellent. Matt was also there to assist Jerry in moving the heaters from and to the attic. He was also very competent and friendly. Jerry patiently addressed my multiple questions, showed me some of the key aspects for future maintenance, and did a superb job. The MacLin Plumbing team of Jerry, Matt and James are highly recommended!

• A

  Alexander Brankner

  1.0

  DO NOT use this company. EXTREMELY UNPROFESSIONAL. We are brand new home owners and only 3 weeks into living at the new residence we had our water heater stop working. We called our Home Warranty company (AHS) to assist and they connected us with Maclin Plumbing Co. After scheduling, one of their plumber came out to assess our 12 YR OLD water heater for damage. During the visit, I mentioned hitting the reset trip switch (ONCE) as mentioned in the user manual. The plumber decided to misconstrue this statement and reported to our home warranty company that the electrical damage was due to MISUSE caused by the home owners REPEATEDLY hitting the trip switch. This is not only a lie but extremely unprofessional and has caused us to be denied on our claim. Did I mention the water heater is 12 years old? (Avg. life of water heater is 8-12 Yrs). In reality a faulty wire had caused a electrical shortage that burned through the wires leading into the heating elements. I tried to contact Maclin Plumbing but the representative was extremely unhelpful and non sympathetic. Additionally the do NOT keep a written report....they only speak to the warranty company over the phone so there's no hard record or evidence. I hate to speculate but I believe there are incentives for the "approved" plumbing companies to deny claims. Maclin Plumbing acted as if they are under the payroll of AHS. I would've hoped for professionalism but none was received. Do yourself a favor and find another reputable company, this surely isn't one.

• M

  Mae Smith

  5.0

  We’ve had a clog in our main line for 4 days that we tried *everything* to get rid of. Finally called our home warranty, AHS, and they sent out MacLin Plumbing. They were prompt, and the service guy was very nice and professional :) he was in and out in less than 20min.

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