Mac's Plumbing, Inc.
Kent, Elk Grove, CA

Mac's Plumbing, Inc. Reviews

4.9 stars based on 48 reviews

Featured Comments:

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  Tracy Lee

  5.0

  Honest, friendly and quality work. I incidentally found out my water heater, which was originally installed in the 90s, was completely rusted on the inside. I did some research and found that MAC's was a local carrier of Bradford White water heaters, which are American made and high quality. I called for an estimate/eval appointment and Steve came out the next week. He is personable and friendly and gave me an easy to understand estimate and his honest recommendations. As a single female homeowner, I felt very comfortable and never felt as if he was trying to upsell me (which other contractors and businesses have done in the past). He gave me several options and even told me about the SMUD rebates ide be eligible for. I opted to convert from gas to an electric hybrid for it's efficiency, cost, the fact that it will cool the garage a bit, no pilot light and the smud incentive rebate. On the installation date Ed and another technician (who's name I cannot remember, I'm so sorry) arrived promptly at 8am as scheduled. They were equally friendly and personable. We talked about some of our outdoor house projects and they got right to work. We had painted the garage and asked that they let us know when the old water heater was removed so we could paint behind it and without asking they did it for us! I even, without thinking turned the water on while they were working and got water everywhere, they just politely reminded me not to use the water and helped me clean up a bit. When they went up to the attic to do electrical, right away they noticed the HVAC system had some issues. I know nothing about HVAC, but remember him showing me the photos and basically the coils are rusted, there's coolant leaking, it's falling apart and we are breathing in particles of fiber glass. The week prior I was just thinking the HVAC was probably 20-30 years old and needed replacing. I called the office to make an appointment for an HVAC Assessment and got one for the next week, but our technician called Steve and sent him the photos. On the phone the three of us were able to decide on a new system and establish an install date ASAP due to the condition and their very packed schedule coming up this summer. Of course they told me all about the smud incentive rebates so they were able to save me quite a bit of money changing from gas to electric hybrid. Smud offers a $3900 rebate. I'm so thankful they noticed because with summer coming up, my HVAC could have failed at a very unfortunate time. Overall, I am so happy with the fast, quality, professional work they've done. And it's a bonus that they're local. I am a lifelong customer and cannot recommend them enough! And one other thing! Our technician also offered to add 220 and 110 plugs for our garage/outdoor projects. He added room in our service panel. He didn't have to do that. He went the extra mile.

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  Peter Thomsen

  5.0

  Jacob arrived on time to replace our old water heater. He was friendly, professional and worked non stop to complete the process. He communicated options and listened to us. The price was fair and service timely. I Certainly would highly recommend Mac Plumbing.

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  Wanda D. Salas

  5.0

  I would just like to commend Jacob for the great job he done for us. He was very polite & professional taking the time to explain a long term solution. He was on time & very knowledgeable. I will definitely recommend him with Mac's Plumbing.

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