Maas & Sons
Evergreen, Waterford, WI

Maas & Sons Reviews

4.2 stars based on 43 reviews

Featured Comments:

• J

  James Howe

  1.0

  We will never use this company again. Our water heater broke down in Sept 2021 and we had a Home Warranty on the property to assist with getting a new one installed. When Maas & Sons was selected for the job they provided a quote for $1700 all in, $1000 of which was being covered by the warranty. We agreed to the quote. When Maas & Sons completed the job, the plumbers handed my wife and I an invoice to total $2,266.12 for the 50gal replacement. We told the plumbers that at the very least, the $1000 from the warranty was to be deducted from the invoice and that this invoice was still way higher than the quote provided over the phone. We were told to take that up with their office. We called Maas & Sons and they denied ever providing a quote for $1700 repeatedly, but finally deducted the $1000 from the warranty. Our new bill now totals $1,304.21, still much higher than the quote we were provided so we called them back once again and provided a 3rd party quote from another local plumber stating that the cost of the job all in would not exceed $1900.00. Maas & Sons ignored the 3rd party quote, but did own up to the fact that "one of their employees" came forward and confirmed that we were provided with a $1700 quote before the job even started. After requesting that the invoice be adjusted, the rep from Maas & Sons stated "that's life" and refused to adjust the invoice to meet that quote. We proposed paying them the additional $700 to meet the remaining balance from the quote provided but Maas & Sons refused to take payment. It's now Jan 2022 and our invoice continues to accrue finance charges and our ~$2300 water heater is now leaking. We were misled, the customer service is severely lacking, and the work performed was poor.

• J

  Julie Algrim

  5.0

  I had an excellent experience with Maas and Sons. I used them for my own property and 2 of my sellers used them and all of us were very happy with every aspect of their services!!!Thank you!

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  Response from the owner

  Thank you for the great feedback :)

• W

  World Traveler

  5.0

  My water heater developed a leak and I was sure to be in for a stressful period before I could find help to replace it. But after calling early in the next morning I was told I would be put on a priority list and they would squeeze me in asap. I was shocked when I got the call a few hours later that they would be right over! Rudy did a professional job replacing it in a reasonable amount of time and cleaned up afterwards. I had hot water that evening and couldn't be happier with Maas & Sons response time. I highly recommend them for your next emergency.

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  Response from the owner

  Thank you for you feedback!

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