Lyons Plumbing
Pony, Damascus, MD

Lyons Plumbing Reviews

4.8 stars based on 29 reviews

Featured Comments:

• J

  Jonathan Sirianni

  5.0

  Lyon’s Plumbing was quick and efficient! I called them less than 24 hours ago because my main water line valves were completely stuck. Mark showed up, had one of the valves loose in no time and discovered that the other valve didn’t actually work. All costs were upfront and fair, so we had them replace the non-functioning valve. Install went smoothly and I can now turn the water off and on to my house again. They absolutely have earned all of my future business.

• J

  James Wildman

  5.0

  We noticed that a leaky faucet in an upstairs tub was leading to watermarks on our kitchen ceiling and were able to guess there was an issue with the cartridge in the faucet. After watching a few YouTube videos about DIY cartridge replacement, had a gut feeling I should reach out to a professional. Made a request on Sunday and had Mark out to take a look at the issue Tuesday morning. It turned out to be a great call as the cartridge, which might've never been replaced before, broke off when trying to pull it out. Luckily, Mark was unphased and went above and beyond to clear it out and get the cartridge replaced, leaving everything better than when we got the house, in under an hour. Hopefully we won't be needing any plumbing services again anytime soon, but if we do Lyons Plumbing will absolutely be our firsts call.

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  Julie Langenbrunner

  2.0

  We've had two separate (but related) service visits from Lyons, and neither were great. The first was a plumbing inspection. We just bought this old house and knew there were problems but wanted to make sure we knew everything. I was surprised when Mark arrived and was gone again within 15 minutes. We paid $275 and only had my own notes (I was scrambling to write down what he said and make sense of it) to show for it. I felt a little cheated, so after sitting down with my husband and trying (and failing) to make sense of my notes and figure out next steps, I called up Lyons and talked to Dan. After some back and forth that evening (including a Facetime call), we discovered that Mark was wrong about what he had told us about our water heater. Other stuff made more sense after we talked to Dan. (Dan also told us that apparently Mark had thought our water heater needed to be worked on ASAP because it was pretty unsafe... but Mark failed to convey that urgency to us during the inspection.) After getting so much attention from Dan, we decided to give them another chance (they have such good reviews!), so we hired them (got Mark again) to actually come do things: install a Flo by Moen water shutoff system, cap a gas line, and replace a volumetric thermostatic cartridge - Mark is the one who told us that we needed a new cartridge to fix an issue we were having with our shower. So Mark arrived and did the first two things, then said he couldn't do the third that visit because he didn't have the part. That was annoying because he's the one who told us what we needed (and we had repeated it back to Lyons when we made the second appointment), so why didn't he come prepared with it? In fact, Dan had told us when we talked to him that they have all those parts on the trucks (I remember him talking about how much $$$$ worth of equipment they have on their trucks). So Mark came back a third time, with the cartridge, and installed it. We checked it out and the problem was still there - just as before. The cartridge hadn't been the problem at all. Mark asked me to describe the problem again. I described it (for what was the third time at least, the first being Mark's initial visit and the second being when we made the appointment for the second visit). He said "ok, well then the cartridge wasn't the problem - but you needed a new one anyway because yours was old and didn't turn smoothly." (Note: We had expressed zero concern about how smoothly it turned.) It turns out that the real problem (something about the cold water not actually being delivered to the faucet) was an easy fix, requiring no new parts. But we paid Lyons $265 dollars to replace the cartridge anyway. I can't tell you how much was labor and how much was the actual cartridge (their invoices are not very specific), but either way, we didn't need it. Mark is a really nice guy and it's taken me over a month to finally write this review because of that. But I find myself still annoyed by all this over a month later, and the fact is that we will NOT be calling Lyons again.

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