Long Energy
Curry, Schenectady, NY

Long Energy Reviews

4.1 stars based on 70 reviews

Featured Comments:

• R

  Rebecca Tillou

  5.0

  Long Energy was incredible. We had 4 different guys come out and each one was knowledgeable, polite, quick and efficient! We called to say we had furnace issues and they put in a new furnace within 24 hours. An amazing company!

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  Response from the owner

  Thank you very much! We're here for you if you need us!

• J

  Joe Wood

  1.0

  I spent $6,000 with Long Energy for a new furnace and it has been a complete nightmare, I never though I would miss that old oil furnace, but at least it kept my house warm. I purchased and had installed a new furnace with Long Energy. I wanted to get rid of the old gas furnace and switch to propane to have a more reliable heat in the winter, and save money on all the oil. The exact opposite thing happened. I wake up to find my house freezing and yet the furnace is still running. It runs non-stop. And I have to pay them for all the fuel it uses when it runs non-stop. I had them come back multiple times, and they would never call back, I had to constantly follow up with them. They would go between putting the blame on my house, and then acknowledging that their installers forgot to install it properly. They never installed the second stage correctly, and one of the installers fixed that, and then the following tech uninstalled it. After a dozen visits, they never resolved the issue. I had an independent tech come look at it, and he found that the second stage was never converted from natural gas to propane. I don't like to speak badly of anyone, but I just woke up again to a cold house and could not help but write this.

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  Response from the owner

  Hi Joe, I called and emailed you over the past couple days. If you would like us to come out again and see if there is something we can do to get more air to circulate around the house please call. The furnace was installed in 2018, we were unaware of any issues until early 2021, which is when we spent a lot of time there and even had a manufacturer's representative visit with us. We haven't received calls about this issue in almost a year. Again, please call if you would like us to revisit this. -Bob

• A

  Aaron Minnick

  5.0

  Woke up a 7 degree morning at 5 am with our furnace not working. We have 3 young children so this was concerning. Called The emergency service number for Long energy, all I can say is wow. They answered, tech calls me right back and they had someone at my house with a few hours and had out heat restored by 11am. This was amazing and I can not thank them enough. What a great experience in a time of need. I highly recommend this company. I have used them for Moana years now. I don’t know if there are cheaper options and I do not care. When it comes to great service and never missing me on a fill it is well worth every penny. Thank you again Long Family and your amazing team!!!!

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  Response from the owner

  Thanks Aaron! Call us anytime, we are here for you!

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