Level Up Plumbing
Warner, Huntington Beach, CA

Level Up Plumbing Reviews

4.7 stars based on 24 reviews

Featured Comments:

• t

  tom voll

  5.0

  Level up was referred to me by my Huntington Beach real estate agent from First Team, with a strong recommendation. I used Level Up to replace a 20 year old hot water heater in a rental property. I found Level Up to be responsive, knowledgeable, professional, friendly, and easy to do business with, particularly as an absentee property owner. Tony, Tiffany, Jacqueline and technician Michael were all top notch. Within a few days, Level Up coordinated an initial visit to inspect the failing hot water heater, provide an estimate, and complete the installation of the new AO Smith hot water heater. They provided before and after pics to document the process via e-mail, same day of installation. They accepted credit card payment via phone, which was very convenient. Their pricing was fair and market based, best I can tell. I would highly recommend Level Up for your plumbing needs.

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  Response from the owner

  Thank you, Tom! Please let us know how we could assist you in the future.

• S

  Suzan S

  1.0

  Do NOT hire this company! They charge an excessive fee for little to no work performed. This company seems focused on making money without the customer service you would expect from a neighborhood plumber. They charged me $235 for a technician to come out and reset the gas control valve on my water heater, essentially lighting my pilot light. He literally took less than 5 minutes and just moved a switch to reset. No parts were replaced. Nothing touched on the water heater except to turn a switch. This was definitely not worth $235 for labor. When I asked for a discount, an amount that would better reflect service provided as no labor was actually done, the receptionist on the phone was very rude and aggressive towards me. They asked for my credit card number before the technician even came out. I discovered later that they charged my credit card but they never provided me with an invoice or a receipt for the service. I will never use this company ever again.

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  Response from the owner

  Hi Suzan I am so glad our technician was able to restore your hot water so quickly. Your labor is warranty for 30 days for the same issue. Please let us know if we can help, in any other way!!

• P

  Pacific Green Maintenance

  5.0

  Was given several companies to contact regarding a recall on our water heaters. Level up was the only company that actually had a live person answer the phone and send a tech that same evening to temporary get hot water until the parts came in which did within 4 days. Tech came right back out and replaced the recalled parts. Very professional and communicative. Have saved their number for future plumbing issues when needed. Highly recommend this company.

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  Response from the owner

  Thank you for the great review, Pacific Green!

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