Legacy Plumbing
Eldorado, Little Elm, TX

Legacy Plumbing Reviews

5 stars based on 650 reviews

Featured Comments:

• N

  Nichole Brown

  5.0

  The most unfortunate event happened when my son was flushing the toilet and knocked a small remote into the bowl. I knew this would require professional help since it was a solid object. It wasn’t something that could be pushed through easily. I called a few places but didn’t receive a call back so I was pleasantly surprised when Legacy Plumbing answered my call and was able to provide me a simple quote for the work I needed done. The technicians showed up and got to work as soon as they arrived. Logan was professional, kind, and did a great job. He even suggested I replace a specific part on it so that I would have a proper placement of the toilet when it was placed back, which I did. I was thankful that he was upfront about the cost and gave me a solution with options without it feeling like a hard sell. I put a lot of care into my home so I didn’t object to the new part. They cleaned up the bathroom and placed everything back, Logan went over the service they provided me and the final costs. I was able to review the invoice and pay right there on the spot. He immediately sent me a copy of the invoice by email and they were on their way! I will definitely be using Legacy Plumbing again and recommend them.

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  Response from the owner

  Nichole, thank you for giving us a try and we are happy to hear that Logan took such good care of you. We really appreciate you taking the time to leave us this wonderful review, thank you!

• j

  joe w.

  5.0

  Great Experience as a first time customer of Legacy Plumbing. Everything from quote to installation was handled with exceptional professionalism and customer service. Luis and Hubert did a great job installing our new Hot water tank, were very neat and professional, and were an absolutely pleasure to work with. I highly recommend giving them a try, local family owned company who is definitely treating their customers (and obviously their employees) right! Nice work!

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  Response from the owner

  Joe, we are so happy to hear we have earned you as our customer! Thank you for trusting us with your home.

• b

  brian nappier

  5.0

  If there were 6 stars I would give it. Everything was done to the highest level. I called on a Monday morning and they came out the same day, no emergency or after hour fee. They gave me a quote for the work then gave me an option that saved about $300. The entire job, which included "pulling" a new supply line from the meter to new shutoff valve at front of house was done in one day! After city inspection (passed 1st time), they came back and put my yard back together to the point you truly can't tell work was done. Total project ~$2,800. Previous quote from two years prior from different company was ~$5,600. They literally did it for 1/2 the price. And I never once felt like I was being up charged. They showed me the issue, gave me quotes for various options, and provided their recommendation WITHOUT trying to pressure or guilt me into the highest option. I believe it was a very fair price, especially for the quality of work and customer service provided. Legacy Plumbing will be my go to for any needs in the future.

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  Response from the owner

  Wow, thank you so much for this review, Brian! We take great pride in giving outstanding service at every home we enter and we are glad to hear our team exceeded expectations and took care of you. Your high praise means a lot to us. We are grateful to you!

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