Lava Ace Hardware
Main, Lava Hot Springs, ID

Lava Ace Hardware Reviews

4.7 stars based on 75 reviews

Featured Comments:

• W

  Whati DaHell

  5.0

  If you need it, they have it. A very great resource.

• B

  Brad Hall

  5.0

  Best Ace Hardware I have ever been to. The employees are very friendly and helpful... Well all but one. But all the others make up for his grumpiness

• T

  Toni Hashem

  1.0

  We've been coming to Lava Hot Springs for years and always enjoyed the friendly small town atmosphere of this lovely place, EXCEPT for the rude, unhelpful and dishonest practice we experienced at this hardware store. Not only do they lack professional customer service from their clerks, the owner is just as unprofessional as those he/she hires. Customer satisfaction is definitely not their goal. Instead of fixing an acknowledged mistake on their end in a product pricing error, we instead were essentially told to take it or leave it and get out. Oh, and the most insulting....we were called "retards" by, I'm assuming, a local resident (I certainly hope he wasn't an employee, but I wouldn't be surprised if he was) who believed he had any business in our interaction in conversing with these three employees. I think a refresher course in business 101 and how to attract return customers is needed for this enterprise. Outside of this occurrence, the shop is fully stocked with just about everything you need except for attention to correct pricing and an unwillingness to honor the price as reflected.

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  Response from the owner

  I would like to first apologize for not being in the store to deal directly with you during this situation, that was unfortunate. With that said, I am 100% confident that the staff dealt with you in a courteous and professional manner. Additionally, I am 100% confident they handled the situation in accordance with our policies and procedures. There was a mistake made in putting freight away properly, I acknowledge that but in my opinion it was a very minor error. We are constantly striving to do better and be a better hardware store and could probably use some business 101 training but with that said, there will be no changes made to our policies based on your complaint. Furthermore, I would respectfully request that the next time you are in the area and in need of a hardware store that you chose a different one, we would probably just disappoint you again. Bryce Church Owner; Lava Ace Hardware

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