L & M Plumbing
Weiss, New Tripoli, PA

L & M Plumbing Reviews

4.5 stars based on 42 reviews

Featured Comments:

• j

  john zane

  5.0

  Can't say enough good things. From how fast the owners response was on a weekend night. To his knowledge and communication skills to his excellent service man and all his staff. To his fair pricing. To his speed with a quality installation. To quick and accurate diagnosis. To he going way beyond in his personal involvement and extra work. To making sure we had water back in 19 hours. To listening, diagnosing and proposing a solution to all our complaints about our residential water problems. A completely pleasant experience to what could have been and started as the nightmare of no well water. Thanks to Ryan and everyone at L&M Plumbing.

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  Response from the owner

  Thank you, John! It was our pleasure to assist.

• J

  Joe Collins

  5.0

  We recently had L&M in to address a water pressure and water softener problem. They are great! The guys that came to the house were very professional and easy to work with. Their service is outstanding.

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  Response from the owner

  Thank you for being an L&M customer, Joe!

• r

  ryan hall

  1.0

  Spent several thousand dollars getting my well pump and water tank replaced and repaired and other work. Always paid in full immediately but a cpl yrs later they won't even make the VERY short drive to my home (<10mins from New Tripoli) without an $80 "trip charge" Yikes! No thanks!

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  Response from the owner

  Hello Ryan, Thank you for having been a loyal L&M customer over the last several years! Our service fee has been in place for over two years and is in place to bring fully stocked trucks and well-trained Service Technicians to your home to provide a diagnosis of your issues in an efficient and timely manner. With the cost of doing business growing exponentially on a daily basis, it was necessary for us to implement this fee to continue to do business and provide exceptional service to customers. Please also understand, our pricing takes into account the service fees our customers pay. We strive to provide excellent customer service and quality workmanship on all work performed. Providing a high level of customer service and quality workmanship requires highly skilled, licensed, experienced technicians. In order to attract the best of the best and serve the best of the best, we need to be competitive with our wages while being fair with pricing to our customers. If we were to skimp to save a buck by not paying people what they are worth or by using cheap products, everybody loses. We are not willing to compromise our core values as a company. We are competitive in our pricing as you know we have been around for years. The service fee allows us to cover our employee costs, trainings, certifications and even benefits while also adjusting to the ongoing increases of the products and materials needed in customer homes. Please feel free to give our office a call and we would certainly be glad to answer any further questions you may have.

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