Kitchens & Baths by Briggs
Industrial, Omaha, NE

Kitchens & Baths by Briggs Reviews

3.7 stars based on 15 reviews

Featured Comments:

• V

  Vanessa Papesh

  2.0

  We purchased our very first home and decided to come to Briggs to get a new tub, shower fixtures, vanity, and lighting. We came to Briggs bc they have a more unique selection than you can find at your local hardware store. Unfortunately if your not coming in to this store, by appointment to spend thousands then you will find yourself yourself being treated like your business is not welcome, like in the movie Pretty Woman. Store sales associates are not very friendly and you will be hard pressed to be greeted or told a simple thank you for your purchase. And I highly doubt that if your not doing a super expensive remodel with them you have a very good customer service experience and will leave feeling like your business was unwanted. Just my experience from purchasing from them, next time I will just shop online.

• R

  Robin S

  1.0

  Was helped by Robyn. She showed us toilets and gave a price. Then says OH that is not the price for this toilet that I am showing you - this clean line toilet is $75.00 more each. WHY SHOW us something and then give us a different price? Today we received toilets that we purchased. I confirmed that they could deliver inside because toilets are being installed today and it is -10 outside. Drive gets here and says he can not deliver inside. Call show room and Robyn says she didn't place the order and she doesn't know who I am! SERIOUSLY there were ordered from you! Would NEVER deal with this company again if they can't get their ducks in a row!

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  Response from the owner

  Hi Robin, I apologize that you had a bad experience. My name is Kate, and I am actually the person that helped you not Robyn. She did assist you when you called in the next day. When you came in looking for a toilet brand that we don’t sell and were trying to stay within a certain budget, I tried very hard to accommodate. When you left you seemed very pleased with your selection and even had upgraded quiet close seats. Also, our drivers are not allowed to take items further than the garage but he went above and beyond by taking them inside for you. I wish you would have let us know about your experience directly. Kate Lacina Kitchens and Baths by Briggs Showroom Consultant 13827 Industrial Road Omaha, Ne 68137 P-402-330-3400

• P

  Private Reviewer

  1.0

  We were building a home and the staff and service was the worst I have ever experienced. They were absolutely no help. Wasted a ton of our time and made us feel like any question we had was more than inconvenient. They did not post any prices and we were trying to stay within a generous budget. Each time we asked about pricing they had no answer. They said they would have to look it up, but never did. Sorry for asking and we never will again. And we hope more people shop somewhere that the customers are treated like more than an inconvenience! Briggs was the only negative experience for us throughout the building process other than Consolidated Kitchen and Fireplace (CKF). Avoid!

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