Kirk Butcher Plumbing & Heating, Inc.
Park, Muscatine, IA

Kirk Butcher Plumbing & Heating, Inc. Reviews

4 stars based on 28 reviews

Featured Comments:

• J

  Jenny Longcor

  1.0

  The receptionist, Dawn was very short & condescending. She interrupted me and was short asking me like my address and apartment complex after cutting me short I told her what I needed & she insisted 3-5 hours. I no it's nowhere near that, bc maintenance could do it, if corporate would ok it. (They won't)

• B

  Brian James

  1.0

  Haven’t any issues with the plumbers ever. My wife and i have both had negative interactions with whoever answers the calls. Not sure if she hates working there or has something really bad going on in her life but I hope she finds peace.

• L

  Liz Adams

  1.0

  I have used this plumber in the past with no issues. They've always came out promptly, generally that day. So when I had a toilet clog, I called them again. A plumber was sent and everything was fixed. While here, he noticed the flap was going to need replaced soon and he offered to do it. I agreed because he was already here, why not? Once he left, I noticed randomly the toilet tank would refill every 15 minutes or so. I assumed it was a quick fix and I could YouTube a couple things to fix it, even replaced the flap again and had my husband look at it. I called back to see what could be done and Dawn was very dismissive with my concerns telling me that a toilet clog would not cause that. I was nothing but polite and was even half expecting to receive another service charge. Disappointing but did understand I had waited a few days to notify them. What I was not expecting was expecting rudeness. I explained the plumber did replace the flap. Dawn stated that wasn't shown on her end. Well, I was charged for both the labor and the parts for it. She lets out an exasperated sigh and says "well I don't know when it'll be, but it won't be today!" Ok fine, I never said it had to be today. 3 days have passed and I've yet to receive a call. Unacceptable. I'll be using a different company from here on out.

More reviews (2)