Kent's Plumbing Inc
Burgess, Walker, LA

Kent's Plumbing Inc Reviews

4.4 stars based on 46 reviews

Featured Comments:

• O

  Orhan Mc Millan

  5.0

  Christian came out yesterday to do a maintenance call on my two AC units. He did a great job, was very polite and professional. He used a garden hose that I had already had unrolled and even rolled the hose back up before leaving! That's attention to detail! I highly recommend them for your AC / HVAC services.

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  Dajuanna Willis

  1.0

  I moved into a brand new home, within a week all of my toilets would not flush and When the shower water was started the toilets would bubble. I called the warranty line that the builder gave and it was this company. Spoke to a lady named Lisa and she sent someone out. The plumber then ran a snake in my toilets and scratched them up very bad and stained them. I called to advise and no one cared at the plum king company. Within a week of their 1st visit the same exact thing happened again. This time when I Called and was adamant about this issue being fixed and solved as I had only lives in the home 2 1-2 weeks at this point. Lisa stated, " I don't know why you are personally attacking me." she also stated that there was paper found in the line, and if paper was found again I would have to pay for their services; then hung up in my face. I had to call the building super to get her to send someone else out who used a longer snake in my front yard and stated someone with a camera would come and Look as he saw toilet tissue aka "paper" and building debris. Long story short the person came without even knocking or advising he was in my yard and when the office was called again Lisa and her "supervisor" Amanda answered and would not allow me to talk. I have been in the home 40 days now and was told feminine products were in the lines. I don't even have a cycle! This place is horrible and if it wasn't for my warranty with the builder I would never ever ever use them again. The ladies in the office lack customer service skills, follow-up and are uncouth to say the least.

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  Jennifer Pham

  1.0

  I just wanted to point out my frustration with Kent’s plumbing on 05/13/2021. The service we received was unprofessional and dishonest. We had two men come into our home at 9:51am and left at 1036am. The lead technician on the job specified that the leak came from our showerhead that was not screwed in tightly! And he mentioned to me that the billing department will contact me after the task was completed. We received a call and the receptionist mentioned that the men were there for 2 1/2 hours and the cost is $350.00. I asked them to please send me the description of the service and stated that the charges were not adequate. We reviewed our cameras and there was no way they stayed for over 2 hours. A week later, we received a bill for $150.00.. smh! I believe this is shady and very unprofessional of a business to try and cheat us. Never again!

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