Keith Brothers Plumbing, Inc.
Milford, Plymouth, MA

Keith Brothers Plumbing, Inc. Reviews

4.8 stars based on 52 reviews

Featured Comments:

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  Steve Lodi

  5.0

  Keith Brothers Plumbing is great! Chris added an outdoor shower for us a few years back and has been servicing it since, he has also done several other repairs and outside faucet additions for us, and worked on our major bathroom renovation. They do beautiful work....

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  Response from the owner

  Hi Steve, thanks for taking the time to give us a review. You’ve always been so kind to us and we truly appreciate your business. See you in the Spring! Warm regards, Steve & Chris

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  Sean McMills

  1.0

  NEVER SHOWED UP for the "window" they scheduled a week prior for an estimate. When I called, the excuse they gave was "oh yeah sorry, we got busy." All it took was to send me a text message and I would have been appreciative and understanding. What happened instead is I rearranged my appointments and told work I would arrive late because I had a plumber coming. Now I'm also a week behind getting my issue resolved. Not professional behavior.

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  Response from the owner

  Hi Sean, Again, I apologize for missing our appointment today. Installing your recirculating line is an important project and I understand you want to get your hot water faster. I won’t give excuses for a no-show because the buck stops with me, but I’d like to give you more context. As I explained to you, we’ve been working overtime to get to our customers as fast as possible. We had a massive storm that caused an immense amount of damage in our service area. That means emergency calls take priority over estimates, especially people without heat and the elderly. That being said, we dropped the ball on respecting your time and I own that. It’s frustrating. I’d be mad too. I should have communicated better. I hope you understand our constraints this time around and we’ll do our best to be there next time. Warm regards, Steve Keith General Manager

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  onlywayout1

  5.0

  Keith Brothers installed plumbing for a new bathroom we had built. Plumbing for the Shower, vanity and toilet. Great quality work.

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  Response from the owner

  Thanks so much for your review! We really take a lot of pride in our work; looking forward to the next one! Call us when you need us and have a great holiday season! Best, Steve Keith GM

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