Keil Plumbing & Heating Inc
Willard, Richmond, VA

Keil Plumbing & Heating Inc Reviews

4.3 stars based on 42 reviews

Featured Comments:

• A

  Annie George

  1.0

  Called them to diagnose leak in the bathroom. I mentioned the potential root cause. They checked the place and said nothing wrong and to get the root cause fixed. Well I wanted to ensure there was nothing wrong in the plumbing and that is why I called. But they charged me a whooping $95 for doing nothing for 10 mins and a response to fix the root cause. The price is outrageous. They would not even budge to reduce the price.The front desk service is even more horrible. She just threatens you to either pay or bear the consequences. Wow!! Will never employ them whatsoever. I do not want free service but I do not expect outrageous charges either. I would have gladly paid $25 to $30 but not $95. NEVER AGAIN!! In response to owner's comment: If these "hidden" charges were quoted to me the first time I called, I would have made an informed decision. Please be transparent with your customers. Also I do not like to waste anybody's time. My time is equally precious and so is my hard earned money. If it was justified, I would have happily paid.

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  Response from the owner

  Good Afternoon, We are sorry that you feel you were treated unfairly. However, the technician's total trip time was from 9:45-10:45, not ten minutes. You called and we politely scheduled the technician to come out. We would have been more than happy to tell you the prices as we do with everyone who calls and inquiries. We apologize that you were confused about the process and would have been happy to explain prior to your visit had you asked. The diagnostic charge is $95.00 and if you decide to do the work then it goes towards the repair. You spoke with three different people in our office and you never once mentioned the roof as the "root problem". The call was for the exhaust fan leaking in the bathroom. We were not rude, however, you had my technician standing there waiting for payment and we had to get him to his other calls. I am sorry we could not come to an agreement. Have a nice day!

• T

  Tammy Battista

  5.0

  They helped us with a big situation. They were on top of their game! Easy to deal with and good communication! I highly recommend them!!

• B

  Brian Cruse

  5.0

  I needed 2 hose bibbs (spigots) replaced as well as 2 shut-off valves installed for them and called Keil on the recommendation of a friend. They gave me a very accurate quote for the work and came out the next day to replace them. They worked around my schedule and were prompt on the arrival time. The technician was very professional and discussed some different options regarding the repairs. He then gave me the final cost for the work and did a really great job installing new piping, the shut-off valves and new bibbs. A+ experience overall!

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