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Baker Pipe & Parts LLC

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Quality Plumbing & Heating Co

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Are you looking for commercial plumbers today? We've collected every detail of some information about Keen Plumbing Co. in Vann, Goldsboro, NC which could be proximate to you. Check out their infos such as opening hours, addresses, phone numbers and store pictures below and get a plumbing service from plumbers near you instantly.

Keen Plumbing Co. in Vann, Goldsboro, NC | PlumbersNearby

The service men were knowledgeable and professional. Very friendly. As a woman, home alone, I felt very comfortable and safe having them in my home. The best part was they cleaned up behind themselves. The prices were good. Will use them again.

After spending three days and calling five other local plumbers to come out for water leaking into my garage, I called Keen and they were at my house within a few hours. They diagnosed my problem and fixed it before leaving. Responsive from management all the way down to the new guy on the team. I highly recommend.

We were told they would be here sometime today then they called to let us know that they were on the way. They arrived within a few minutes after that call. They worked and totally unclogged our kitchen drain and it works great now. They were very nice and professional. We're very appreciative

3-31-21 Date of install

460.00 labor (4 hrs @ $115/hr)
835.00 ($135 over the price quoted for water heater)
-50.00  (compensation for damage done to countertop)
$1245.00  (total paid for water heater incorrectly installed)

They gave me a quote over the phone and as I spoke with them, I typed as I taled to them. I requested a Rheem water heater that came in a cabinet, and it fit under the counter. The girl I spoke with was Tricia, but she was asking someone in the office the cost of the item. He told her and then she told me $700 for the water heater and $115/hr. for labor. They told me they did not need to come out before the job just to check the measurements. I agreed. The company seemed the most reasonable.

When the guys got here they did not have a Rheem. Of course, I did not find out until they had pulled the old one out. The new one would not fit. (see pictures) They pulled it out and went to the shop to retrieve another water heater. It was supposed to come with an energy blanket. They did not install it with one, even though I mentioned it to one of them. The guy told me they could put it on later only they later found out they could not do it get it on.  They abandoned it, left a mess in the kitchen, left the energy blanket on the floor and walked out the door. Now I have a water heater that is not wrapped and it sits against an outside wall. The whole purpose of the energy blanket it to keep the electic bills down. I will be paying higher hot water bills. They also damaged my countertop when they removed the old water heater and it and needs replacing. I spoke with Mr. Casey off and on during the day and he was most uncooperative and disagreeable. He told me he would NOT replace the countertop but would take $50 off take it or leave it.
Only acceptable solution:
I want the water heater correctly installed with the energy blanket and I do not want to have to pay for it. I also want the damage that was done to the counter top replaced. and I do not want to have to pay for that either. I sent a complaint to the BBB.
I uploaded 5 pictures 4 of the installation of the first unit with damage shown and a copy of the receipt.

Even though our appointment was confirmed twice, we were told by your office on the date of service that you do not take appointments. What kind of business is this? We did a lot of work to make our home ready in order to give you the job that you confirmed a month in advance to do. The day of the job we were told that you don’t make appointments? I’ve seen some bad customer service before but you take the cake. Be sure that I will make it a point to avoid your “service” and advise others to do the same.

Keen Plumbing Co.
Vann, Goldsboro, NC

Keen Plumbing Co. Reviews

3.9 stars based on 56 reviews

Map & DirectionsDirections

Nearby Plumbers in Goldsboro

Keen Plumbing Co.Vann, Goldsboro, NC

Keen Plumbing Co. Reviews

3.9 stars based on 56 reviews

Map & DirectionsDirections

Nearby Plumbers in Goldsboro

Keen Plumbing Co.
Vann, Goldsboro, NC