Kapaun & Brown Inc
Lincoln, Marshalltown, IA

Kapaun & Brown Inc Reviews

4.1 stars based on 30 reviews

Featured Comments:

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  Donita Eickholt

  1.0

  Chris has been servicing and repairing my furnace and AC for the past couple years. Outstanding customer service! Always repaired right away. Then the thermostat needed updated and repaired so Chris had to pass that along to Denny. Denny came over a few weeks later and was not able to figure it out, he took the Manual to research. Weeks had passed. Dispatcher stated they had yet another person that would come right then. I was not home and gave him other options. And yet weeks again have passed. Still no one!!! Picked up my Manual and will not do business with such poor customer service. They need to take lessons from Chris!!

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  Shelly Hardy

  5.0

  Wow, unbelievable! I am in Houston I found this company online with information on Nest thermostats so I called as I am at the end of my rope today. Judy answered and listened to my frantic rambling then politely transferred me to Brian. Brian was calm, cool and polite. He listened even when I repeated myself, he was extremely patient. He walked me through several settings and asked questions,gave great instructions too. It was determined that my thermostat had gone bad. I can’t thank him enough. I’ve spent hours on the phone with Nest no resolution,20 minutes with Brian and I know what I need with certainty. Brian did not have to spend his time helping me but did so graciously. I only wish they had service in my area! If your anywhere in Brian’s service area look no further! These are the kind of business we all need to support. Customer service has been replaced with automation and a quick buck in so many companies. Not here, this company is the stuff America was built on!!!

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  Kelly Johnson

  4.0

  Service was excellent! The a/c tech was able to get our central unit working in tip top condition after, at least, 6 years or more and pricing was very fair, in accordance with industry standards. Highly recommended!

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