JT & K Services Inc
56th, Lincoln, NE

JT & K Services Inc Reviews

3.9 stars based on 15 reviews

Featured Comments:

• W

  Wes Fairhead

  1.0

  Complete waste of my time! I submitted a request through our Home Warranty to come inspect the water heater because we had no hot water. They were very responsive and came to look at it that day and told me I needed a new water heater. Great! No complaints from my end. They collected a $100 service fee and told me they would set up everything with the home warranty and I should hear back from them in 3 days. After 5 days of nothing, I called our Home Warranty provider and asked if they would follow up with the request. They put in a ticket to follow up with JT & K Services every day until it was resolved. After zero response for 2 more weeks, I follow up again to see what the deal was. The Home Warranty company informed me they had called EVERY DAY to follow up with them. JT & K never answered the phone and never returned their phone call. Basically they avoided the Home Warranty company like the Black Plaque I told the Home Warranty I wanted a new plumber. So we had to start the whole process again, ugh! Luckily the next plumbing company came out, did the inspection, ordered a new water heater and installed it in only 3 days. To recap, I wasted 3 weeks waiting for JT & K Services to come fix our water heater. On a side note, JT & K Services told me what they recommended needed to be fixed when replacing the water heater (piping, fittings, vent, etc). I told the 2nd plumber what JT & K told me, and they said all of that was unnecessary and that JT & K was probably adding more work for themselves because it was a Home Warranty call. Save yourself some time & frustration & walk away.

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  Response from the owner

  I'm sorry you feel that way sir but unfortunately the issue is with your home warranty not JT&k. We submitted your estimate in a timely manner, next day to be exact. We did not hear back from 2/10 and when we did they stated you did not want to pay the extra cost which was the permit of 41.00. It is not our policy to leave a homeowner with out hot water for that long. Unfortunately some home warranty companies do not see it that way and tend to drag it out.

• D

  David Deibert

  5.0

  JT & K were contracted by my home owner's warranty. They called me promptly to set up an appointment. They were willing to come same day. They called when they were on the way. Arrived promptly. They were friendly and professional. They clearly explained to me what they were going to do and how they were going to do it. After they finished they again explained what was done. The entire time they were very friendly and personable. I will definitely be calling them for my plumbing needs once my warranty has expired.

• K

  Kim fitz

  5.0

  JT & K Services was selected when filing a home warranty service request. I was contacted within 24 hours of the service request and they were able to come out within the next 2 days. Just a broken cartridge so no real rush as we were able to still turn on water and shower just with reversed controls. They came out after contacting us to give us heads up and where able to fix the issue, answer questions that we had. Very polite and would recommend to other home owners if you are able to choose your service company.

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