Joseph L. Balkan - Balkan Sewer & Water Main Service
Jamaica, Jamaica, NY

Joseph L. Balkan - Balkan Sewer & Water Main Service Reviews

4.7 stars based on 284 reviews

Featured Comments:

• K

  Kris Wysocki

  5.0

  I was having issues with a clogged pipe and my toilets would not flush properly. Called Balkan Plumbing after seeing their online reviews and it was the best decision ever! Quick to schedule an appointment, came on time, explained what the issue was to me in terms I can understand, how to prevent it in the future, and my toilets were working properly by the end of their appointment. 10/10 - would recommend to my friends, family, and neighbors. Their professionalism is unmatched!

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  Response from the owner

  Thank you so much for taking the time away from your day to write those kind words. Your positive comments are very appreciated!

• L

  LaMarr Riddick

  3.0

  The quality of work done by the technician was good; however; preceding the communication of doing the work needs to be reviewed. On the customer’s end in terms of locating the technician arrival time was different than dispatch and caused disparaged in communication lines on various levels from the business side. I believe when putting forth service if it be by communication prior to arrival, in explaining the causes or in actually performing the job. There should always be high priority customer provided- to guarantee satisfaction. I was disappointed in the level of communication that was handled in a business sense in terms of giving clear direction of dispatch, which should have been done in a more professional manner on a whole. I would suggest more training in this area of staff with developing good people skills in addition to providing superb customer service with the ultimate goal of being of service for the homeowners and in combination of producing effective quality work ethics.

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  Casey Roby

  4.0

  I would give George 5/5 stars! We were having issues with sewage backing up into our basement shower and had had Roto-Router come by to check it out. They said that they would need to use a water jet and camera to fix the problem and quoted us a high price to do it. After researching some other companies, we elected to have Balkan come give it a look. Within 2 hours of arrival, George had dislodged a giant calcified grease ball using nothing more than a snake and unclogged a drain that had been blocked for over 20 years. And every step of the way, he explained what he was doing so that we could better maintain our drains down the line. He saved us money, gave us a knew understanding of our drainage system and best of all gave us peace of mind. All of our drains are working more seamlessly than ever now. I would recommend George to anyone and I will personally never call anyone else if I can help it. I gave this review a 4/5 solely due to the organization of the office. Everyone is extremely nice on the phone, which I appreciated, however I felt like there was a lot being lost in translation between me and the actual plumber. My appointment was even rescheduled a day later without anyone ever contacting me to let me know. In the end my appointment was delayed 3 times for an emergency fix, which I felt like would not have happened if there had been better communication between the people making the appointments and the plumbers doing the work.

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