Jordan & Sons Plumbing and Electrical
Kings, Myrtle Beach, SC

Jordan & Sons Plumbing and Electrical Reviews

3 stars based on 5 reviews

Featured Comments:

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  A. R.

  1.0

  Initially I was enthused to work w this company because they had quick availability and Gary seemed to want to help since I live in NJ & really needed to make sure the repairs on my home inspection were completed for the new buyers of our Myrtle beach condo. However, the day before our appt I received a quote for $950 for a home inspection which is different than the $75/hr service call I agreed to & gave my credit card number for. I called the office & inquired, Andrea told me they were closing & she would call when they opened. She didn’t so I called back & was informed this was the price for them to come & look at the work but wouldn’t be credited towards or include any of the repairs. Additionally, if I wanted to proceed I needed to pay half of the quoted price before my appt. HA!! As if. Why wasn’t I told this when I made the appt? Why would they charge $475 for electrical & $475 for a plumbing inspection when I forwarded the $250 home inspection completed by a surveyor recommended by rhe county? Who would pay 1k for someone to look around? And why would they wait for ME to contact them the day of to sort the situation? Perhaps they had quick availability because they have little clientele which I totally understand.

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  Response from the owner

  Charges were for a full plumbing and electrical inspection not just a look around. We only charge a trip charge for a qualified technician to come out to look. However, a full plumbing and electrical inspections would have come with a full detailed cost analysis of each deficiency found. Inspections and proposals are done by licensed plumbers and electricians. Sorry this did not meet your budget.

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  Joseph F.

  1.0

  Called to get a plumber out to look at a clogged toilet at our house. Went with Jordan and Sons (unfortunately). Was told someone would be there between 2-5pm. Plumber didn’t show up till close to 7pm. Then the plumber says it’s $75 trip charge, $225 to snake/ogger the clog. Total was $453. I called back to ask about the charge he said there is also a diagnosis fee. I said can I get the detailed recipet he said you should get it Monday... (3days) later. Very disappointed. Lack of customer service, late arriving and not punctual service, and also way overpriced and has hidden costs. No one in the office said there would be a diagnosis fee. Just the $75 trip charge plus service. Avoid this company at all costs. Plenty of other reasonable, professional and quality of service plumbers out there.

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  Response from the owner

  Allow me to comment on your review: After reviewing our call records looks like you were told about our trip charge prior before dispatching our technician out. Which you approved. You are correct that he was delayed getting to your home. However, our call records show you were also called about his delay because he was delayed working on another call. Upon his arrival he did follow procedures by giving you the price up front before getting your written approval to proceed. I have also reviewed the sign off on the invoice once he was completed that you signed off that you were satisfied with all work completed. If you have a problem with the work that was done I'd like to hear from you further. I can be reached at any of our service numbers or toll free at 866-697-5325. Since all our pricing is given up front giving you the ability to approve or decline I see that you could of declined for any work to be done and would have only been responsible for just the trip charge to get the technician out. The prices given are fair for the services received. Anthony Jordan

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  Anne Gillard

  3.0

  We saved thousands of dollars finding our own leak! Installed a water heater and did a fine job no problems !