Jolly Plumbing & Heating, Inc.
Yuma, Colorado Springs, CO

Jolly Plumbing & Heating, Inc. Reviews

4.4 stars based on 53 reviews

Featured Comments:

• C

  C

  5.0

  Jolly Plumbing & Heating is closed today due to the storm, but over the phone Tyler walked me through how to relight my hot water heater pilot light. He's my hero today! Thank you so much.

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  Response from the owner

  Thank you! I did let his Manager know.

• P

  PAT patchin

  5.0

  I’m 100% satisfied with service on our boiler. The technician was professional, prompt, and thoroughly knowledgeable about replacing valves and getting our heat system working properly. Thank you so much!

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  Response from the owner

  Thank you for the nice review, I will inform Wayne (Plumber) tomorrow.

• S

  Stephanie C

  1.0

  I called and the first available appointment was 2 weeks out. I took the appointment because I needed my issue fixed and they came highly recommended but after calling two or three other companies was able to get someone to come much sooner. I received no reminder call and quite frankly I forgot that I had scheduled the appointment 2 WEEKS EARLIER so I was not home when the person came. Then they sent me a bill for a trip fee?!?!? I think a courtesy reminder call would, especially after such a long wait to get a service, would have saved them a trip.

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  Response from the owner

  Stephanie, Thanks for bringing this to my attention. We are extremely busy so 2 weeks out has been a norm for us over the past year based on our clients recommendations. As far as your complaint, did you contact us to discuss prior to the review? A trip charge is a common practice when no work is performed. Based on your review you stated you called another company after booking with us, which a cancellation call after would’ve circumvented this. Please email me at [email protected] so that I can pull up your account as I cannot based on your screen name to adjust your account. Thanks!

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