John Moore Services
Houston, Houston, TX

John Moore Services Reviews

4.7 stars based on 8079 reviews

Featured Comments:

• W

  William Towles

  5.0

  John Moore Service has done an exceptional job for my family and I. I could not be more pleased with Roman. He has done such a great job for us. JMS is lucky to have him.

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  Meyer Lemon

  1.0

  Our experience with John Moore was so awful that I'm compelled to warn others. The company is thoroughly dishonest and charges exorbitant prices. We needed a gas leak repaired. The plumber lied and told us that they were legally required to bring all of the plumbing in the house up to code before they could release us to have the gas turned back on. By the way, that included bringing their roofer in to modify the vent pipes and re-roof the area. We argued, but he insisted that was BY LAW. We were desperate for heat and hot water in January and reluctantly accepted his nearly $10,000 quote. Several contractor friends contacted me to tell me that repairs don't trigger code repairs to the entire house. Multiple neighbors told us to break the contract and told us about their own horror stories with John Moore. JM had already sent a couple of laborers out to dig a hole just before we canceled the contract. The digging took them 15 minutes and the hole was 34" long. John Moore charged us $1,045 for the hole. The honest plumbers charged us a total of $1,600 for the repairs. More than half of the repairs that JM insisted were "legally required" were completely unnecessary. The honest plumbers laughed at both the size and cost of the hole. The pipes that were repaired are an inch or so below the surface. Btw, they filled it up for free. This is the company's business model. When I complained about the lies to customer service, I was told that they adhere to "the state's code". That is not required to have repairs done and gas restored. Their plumber's statements were outright lies to run up the bill. The stories friends and contractors told me go back 20 years. Reportedly, JM employees are on commission. I should have known something was wrong when the plumber called into the office and said he was on a "sales call", not a repair job. Stay away from John Moore. Talk to your friends and neighbors to get referrals to honest service people. ALWAYS get multiple quotes.

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  Alayna DeSalvo-Leyndyke

  5.0

  I've used John Moore's services before and continually go back to them when in need for repairs. This time was for A/C repairs. Our A/C wasn't cooling. Technician Jordan Rodriguez was extremely thorough and very knowledgeable about A/C repairs. He offered a few options for repairs which was nice to have choices to consider. He was very pleasant with my dogs which I appreciate, and was considerate to wear shoe covers inside (some service companies you have to request this and even then, it's forgotten). I appreciated Jordan's professionalism.

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