JL Hearn Plumbing
Cross, San Antonio, TX

JL Hearn Plumbing Reviews

5 stars based on 276 reviews

Featured Comments:

• R

  Rebecca Hibshman

  5.0

  We used JL Hearn Plumbing to install a kitchen faucet after reading their wonderful reviews. Booking an appointment online was quick and easy. Jerry arrived on time, was friendly and professional. He respected our home, was polite and his work was efficient and high-quality. I would definitely recommend this company to others and will absolutely use them again in the future for any plumbing needs!

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  Response from the owner

  Thank you so much for the review! I'm so glad you had such a positive experience with us and we are always here if you need us!

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  Teddy and Jenna

  1.0

  The prices are exorbitant. We were charged well over $200 dollars to replace a leaking outdoor pipe and associated hose bib. When we elected to call them again regarding an issue with our water heater, we were quoted just shy of $600 in labor alone to swap out a warrantied part! Price aside when evaluating the water heater, they could not readily obtain the faulty part, did not estimate the timeline to obtain the part, and when we suggested this was just too much and didn’t plan to proceed they charged $60 for coming out. Another plumber was able to diagnose the problem over the phone and obtained the part and fixed within a day for half the price. Good riddance.

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  Response from the owner

  We were never made aware of an issue with price on our first trip out or we may have been able to explain the charges more clearly. As far as the second trip, our tech made it out quickly and did the legwork on identifying the parts needed, making it unnecessary for anyone else to come out and diagnose the issue since the information was already available for you to give them right over the phone. We know we can't please everyone, but we do our best. That is all we can do.

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  Robin Smith

  5.0

  This is the second time I’ve used JL Hearn and I will not be using any other plumbing company ever again. I’ve got JL Hearn in my contacts now! The process for scheduling your service is quick, online, and flawless. The prices for each service are plainly listed, no tricks. Rebecca answers the phone promptly, and jovially and thoroughly attends to your questions and needs. The plumber that arrived, Jerry, was so friendly, knowledgeable and professional. Last, but not least, I found their prices to be very reasonable. See you for my next plumbing job, JL Hearn. Thank you!

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  Response from the owner

  Thank you so much for the awesome review! We always strive to make our customers feel like family. If you ever need us just give us a call (or book online)!

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