Jimmy Gusky Heating & Air LLC
Connecticut, Washington, DC

Jimmy Gusky Heating & Air LLC Reviews

3.9 stars based on 137 reviews

Featured Comments:

• P

  Paul Heineman

  3.0

  I had work done a few years ago. I know different people have different experiences, but this has been mine. First of all, they would get high marks for responsiveness, at least initially. I was in a real jam when our AC conked out during a heat wave. They came the next day and installed a new unit 3 days later. Here are the issues: 1) I know this might sound petty, but when the manager came out to give an estimate, if he said once he said 25 times, “the guys will put down drop cloths and wear shoe covers.” Well, not one drop cloth or shoe cover. 2) After a while it seemed that my unit was running really loudly. Only then did I look behind the some venting to see that they had ‘sealed’ the vent run with a piece of cardboard cut off from the box and a couple of pieces of tape that not surprisingly blew off after a couple of days of heavy use. 3) Dial ahead a couple of years and there was an overflow from my condensation pump. I was afraid of some major systemic problem so I called a tech. Fortunately, it was minor. He found that there was a sediment ring around the PVC because it was flat and plumb against the bottom. He explained that it should be cut at an angle and not touch the bottom, to prevent this very thing. He added that because this is the last thing the installers do they often don’t bother to do it right. 4) Remember that I qualified my comment about responsiveness. Seems to be that when a smaller company does an $8K job they might follow up with a call to see how everything went. I never heard another word. A couple of months later I called and asked for an estimate to install a humidifier. No response. My unit still keeps our home cool in the summer and warm in the winter but my experience was less than 5-star.

• D

  DC Guy

  5.0

  Top notch, five-star experience for replacing an entire HVAC system. Estimate and Responsiveness:  Tom K. was our point of contact and I suggest asking for him by name.   Tom has an easy going attitude, is very friendly, professional, knowledgeable and accommodating.  We talked through the details of what I wanted to get done and he was able to generate a very fair and reasonable estimate. I never had a problem getting a hold of him by phone or text and his responses were always quick.  He coordinated everything for our demo, carpenter work and installation and everything went smoothly. He kept me informed each day as to what time I could expect the next day's activities. Demo: Kenny and John made short-work of removing the old system.  They used drop cloths and made sure to keep a tidy work space.  They quickly dismantled and removed the system without an incident.  Both are very friendly guys and easy to talk with and they know their trade well. Carpentry: Part of our project required removing drywall, replacing insulation as well as leveling the floor. Amado was off the charts good. Very professional and detail oriented, just a great experience as he made easy work of the project and cleaned everything up when he was done. Installation:  Again had the A-team of Kenny and John complete the installation of the new system. As mentioned, the guys know their stuff and it was a seamless install.  They got me hooked up quickly, did a diagnostic check, installed a new thermostat and made sure everything was working.  Polite and friendly guys with the right combination of experience and knowledge to make the job an overall great experience.  Jimmy G even stopped in himself to ensure we were happy with everything. Overall, the kind of experience you want and expect to have from estimate to install.  I have no issues or complaints.  I'd deal with the team members mentioned above and have no reservation about recommending them.  Five-star worthy experience.

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  Response from the owner

  Thank you for the great review! hopefully we can keep up giving you the great service.

• S

  Seema Thakur

  1.0

  The service was terrible and extremely unprofessional. No one showed up for the appointed time that was provided by owner, weeks in advance. After several calls, someone showed up 3 hours later. Then the tech complained the whole time, especially to the owner, who did make sure he came by later to pick up the "cash deposit" of $800.00. Someone was suppose to come back to finish the job. No show, no calls, no texts, nothing. I just called another HVAC company, who were way better and professional, and they couldn't believe the terrible work by Jimmy Gusky, LLC (we have pictures and a video to confirm their work, or lack of). The owner then try to call 2 days later. How convenient for him. Please, as a customer, I had to let other potential customers know about this terrible service. Stay away from them.

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  Response from the owner

  Thank you for your feedback ,am sorry for the inconvenience.

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