Jet Plumbing, Heating & Drain Services
Keystone, Reno, NV
- +1 775-331-3933
- 561 Keystone Ave #184, Reno, NV 89503
Jet Plumbing, Heating & Drain Services Reviews
4.2 stars based on 34 reviews
We recently used JET to help fix a backed up pipe at the house. We called on Sunday night at about 7:30pm By 9pm the service tech Eddie was leaving. Problem solved. Super professional and proficient service. The fact we were able to get service on a Sunday night is amazing!
I would give zero stars if I could. We currently have one of their techs, Jessie, here for the 4th time to fix another leak we found after he installed a new kitchen faucet, water lines, and garbage disposal. He also installed our bathroom faucets and water lines which he had to come back out to fix a leak on too. I tried to show him another error on the bathroom faucet and he wouldn’t look at it and left without fixing it, even though he was the one who installed it. He also fixed and hooked up a propane line for a gas kitchen range. When we tried to use it, our CO/propane monitor went off. I called Jet for an emergency visit so we could make sure the propane line wasn’t leaking and spoke with Deede. She was so rude and got an attitude with me, told me she was grumpy, and then said she couldn’t help with no explanation as to why. The next morning I called to complain about her and Deede answered the phone. I asked to speak to a manager (and i hate feeling like a Karen) and Deede asked “is this about how i was grumpy with you last night?” The manager apologized but defended Deede and wouldn’t schedule anyone to come out any sooner than 3 days later, even though we had a possible propane leak and offered me no solution to make any of this treatment or poor service right. I have used Jet in the past and was happy. But this was my last time as a customer. Absolutely ridiculous.
Due to a faulty water heater, my basement flooded and I needed service at approximately midnight on a Saturday night. Jet Plumbing was one of the only companies that was open, so I gave them a call. Albert came to my house almost immediately and he was friendly, professional, and was able to fix the concern right away. He also referred me to a good company that could help with removing the water. I would recommend Albert and Jet Plumbing to anyone.
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