Jerry's Plumbing, Heating and Air Inc
Pika, Waldorf, MD

Jerry's Plumbing, Heating and Air Inc Reviews

4 stars based on 77 reviews

Featured Comments:

• C

  Christan Battle

  1.0

  I used this company for installation of a new garbage disposal. I chose this company because their pricing was reasonable and they had overall decent reviews. Aside from pricing, my experience was less than optimal. My experience: lack of customer service, unresponsive after payment, failure to acknowledge and rectify their negligent workmanship. I thought a professional plumbing company would be able to install something as simple as a garbage disposal. Yet, the garbage disposal installation was not done correctly. The same day after installation of the garbage disposal, we used the dishwasher and it flooded under the kitchen sink. I reached out to the Jerry’s to inform them of the issue. They told me to provide pictures which I did and haven’t heard from them since. I tried contacting them and left several messages but Jerry’s has been completely unresponsive. They have not attempted to fix their work, have not been in contact with me. They have left me hanging with an unresolved issue due to their mistake. But they did collect payment from me. Their website and customer bill of rights state they take pride in a job well done, satisfaction guaranteed, etc. However, contrary to their website my experience revealed they don’t actually take accountability for their negligence or back the quality of their work. And they definitely need to improve their customer service. This is not how to conduct business. I will not be using this company again. I strongly don’t recommend this company.

• R

  Ronald Cooper

  5.0

  We used them on two large commercial projects for Target last year, and man did they work their butts off. The staff was very professional and I personally spoke to Jerry on many occasions during the projects. He was always professional, and was very patient with us. We received estimates from about ten companies, and while Jerry’s wasn’t the cheapest. The constant updates on the permits and the willingness to always answer my questions to the best of their ability made up for it. It really is hard to find companies like this. I am the kind of person that only cares about the project getting done right the first time, and I can personally say that it was. I will always contact them first when doing projects within Maryland.

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  Response from the owner

  Ronald... Thanks so much for taking time from your busy schedule to write this very kind detailed review on our commercial projects.

• J

  J B

  5.0

  My husband and I had a water heater issue, and we contacted Jerry's Plumbing to come out and take a look. Well, we will always use this company; they were extremely professional and kind. They explained everything to me in detail. They came the same day we called them. They were early and finished the job successfully very quickly. We are very satisfied customers. I highly recommend this team. Doug Knight is awesome!!! Thanks again 😊

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  Response from the owner

  Jamie and Blair, It's doing great work for people like you that really makes this profession rewarding! Thanks so much for the review. And, we will certainly pass on your very kind words to Doug!

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