Jackson Heating • Cooling • And More
Sparta, Crossville, TN

Jackson Heating • Cooling • And More Reviews

4.7 stars based on 13 reviews

Featured Comments:

• C

  Cathy Hoot

  5.0

  We have been customers of Jackson Heating/Cooling for many years. They provided excellent maintenance for our 30+ year old HVAC system and did the miracle of keeping it running! When it recently died of old age, we had Jackson install a brand new AC/Heat Pump. They (as usual) arrived on time and completed a professional and first-rate installation. Their technicians have ALWAYS been courteous and instructional. They always answered our often "stupid" questions and kept us informed on all levels as to what was needed, what services were performed, etc. The office staff are kind, professional and very customer-oriented. We will be loyal to them as customers because they can always be counted upon to make sure our HVAC keeps us comfortable in our little home.

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  Geof Toner

  5.0

  To begin with Thomas Gentry came to my home and listened to my requirements in a new system and proceeded to take copious notes and subsequently put together a very comprehensive quote to replace our 17 year old builder grade system. Thomas was the ONLY contractor to put everything in writing of the six quotes I got on this project. All the others sent an email with a vague scope of work and a price, Thomas Gentry listed out everything they were going to provide and do to replace my existing system. I'm an engineer and stickler for detail, very happy with the documentation. Now that the installation is over, the Crossville crew of Jackson Heating and Cooling is outstanding, I looked over their shoulders most of the installation so that things were done they way I preferred, they didn't miss a beat and the attention to detail was phenomenal, everything from electrical, to gas lines, to duct work was flawlessly done. Every gap was caulked and sealed, every pipe or duct was properly secured. After 2 full days of work by this crew I couldn't be more satisfied. Good Job Jackson Heating and Cooling!!

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  Response from the owner

  Thank you so much Mr. Toner for your kind review. We greatly appreciate it and will be sure to pass along the kind words to our Crossville crew. Please let us know if you need anything else in the future. We enjoyed working with you.

• M

  MICHAEL SPIELES

  5.0

  This companies employees are totally amazing. The first person that I talked with was Jimmy and he was so knowledgeable about what needed to be done. Other places I called never called me back or just gave me a price over the phone. Jimmy on the other hand came out the same day and done a total evaluation of what I needed. This company has a great asset in Jimmy as he cares about his customers. The biggest thing was that no A/C units where available and since my daughter was getting married this week Jimmy went over and beyond to find my unit and get it installed before the wedding. Thanks to Jacksnon heating and cooling and its valuable employees for a job well done. Thanks Mike and Debbie

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  Response from the owner

  Thank you so much for your kind words. We appreciate them so much. If there is anything we can do for you in the future, just let us know.

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