J Squared Plumbing Co.
Dividend, Decatur, GA

J Squared Plumbing Co. Reviews

4.4 stars based on 75 reviews

Featured Comments:

• K

  Kimberly White

  5.0

  Great Customer Service, willing to work with you to get that exact Perfect Customer Service just right ,

• K

  Karla Jackson

  1.0

  Customer service representative Mia is terrible. We had an irrigation pump leaking at our house and my husband called them, big mistake. The price was to expensive to replace so we opted to have it removed. The fixture was removed and the line was capped. About 2 days later the line started leaking really bad. My neighbor noticed that we had a waterfall coming off our driveway and called the emergency water company to shut the water off. We have been in the hospital with our daughter and wasn't home. My husband called J2 to come out and fix the work the just completed and we were told it wasn't their problem. The pipe that they capped caused to much pressure on the c-pvc pipe and the c-pvc pipe broke. As the plumber they should have checked the pressure before removing the fixture and/or told us that this would happen so they we could weigh all our options. I've since called a different company and was told they should have known this before removing the fixture. I called Mia to speak with a supervisor and she said she would call me back with the office manager on the line. I asked Mia was that normal to call me back on three way with a supervisor. I am still waiting on s call back. Please don't use this company. This could have been resolved but they chose to give me the run around. EDIT: I had another company give me a second opinion as to why the pipe the J2 claimed to have burst due to pressure. As soon as the other company looked in the hole, that J2 had already dug, the other company quickly pointed out the culprit of the leak. J2’s plumber bent the copper pipe when they dug the hole causing the pressure to build and cracked the cpvc pipe. I sent a picture to Kay (the office manager) and she has yet to respond. This has been a terrible experience with J2 and I will never use them again. They don’t stand behind their work or warranty. This was clearly a problem that their plumber caused. There are great companies out there but this isn’t one of them.

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  Pamela Jones

  5.0

  We had a huge mess. They came out on short notice and did an excellent job. We paid a high price but I had nothing to compare it with due to the initial problems we created. Very kind and respectful employees.

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  Response from the owner

  Thank you Pamela.. It is our pleasure!

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