Ingram's Plumbing and Heating
Broad, Philadelphia, PA

Ingram's Plumbing and Heating Reviews

3.3 stars based on 42 reviews

Featured Comments:

• D

  Damian Copeland

  1.0

  My dad used them to replace an old boiler in 2019. He purchased a top of the line Crown - Velocity Boiler. This boiler now is damaged and completely junked after only 2 years. I have no heat in my home. I reached out to them to find out what my recourse was. We scheduled for them to come and physically inspect boiler, that appointment was rescheduled. Then the owner calls me at the time of the 2nd appointment to tell me they can't do anything since THEIR warranty was over. Plus I was told that when I make the claim, the manufacture will ask for me to go through the contractor, but that I insist that the manufacture deals with me only and not them. On top of that, I was told that the only way they would help me with my claim was if I gave them the contract to install new boiler. WOW!!!!! I had them out in 2020 as the boiler was not working and the guy who inspected my boiler stated that the insides of my boiler looked like I had a flood, but the outside showed no evidence of a flood. He wasn't sure what the cause was, but told me that he could change the parts inside. What a joke. I left it alone as the boiler started working. I had another contractor come in to change my water tank and I asked them to take a look, told them the situation, that I was told the insides could be changed. He looked puzzled and said no way you can change these insides, why would Ingrams tell you that? When the new contractor changed my water heater, he also cleaned out my boiler / radiator lines. Me not fully understanding that, I contracted Ingrams to come and do this for me. I was charge a pretty penny for Ingrams to come out to do this work. Was told that this would take a while but they were finished in less than 20 minutes. There was nothing for them to do, did they have integrity to tell me that. NO!!!! they took my money for no work. This company is crooked and I would stay far far far away!!!!! If I could give them 0 stars I would.

• J

  Janice Starling

  2.0

  Ingram Plumbing came out yo my home, the tech was there 10 minutes, charged me $125 and gave me a wrong diagnoses on my plumbing problem. What the tech told us was totally incorrect. I had to get someone else to fix the problem. I will not recommend Ingram Plumbing to anyone. They step in your house maybe 10 minutes and give you the diagnoses then charge you $125. Bad customer service.

• J

  Joanne Speakes

  1.0

  My Mom, Dorothy used this service for a replacement of her water heater. She is 92 yrs old and they charged her double of what it should have cost. They are robbers and take advantage of older people! They wanted to charge her $400.00 to get up the water that spilled over from the heater and they charged her emergency fee for coming out. It was ridiculous what she paid them. I didn't know until after the fact. And when I called to tell them that it was too much and we wanted to cancel they still were charging her $300.00 to cancel. They are disgusting. I wouldn't recommend them to anyone. Shame on them for cheating a 92 year old woman! Shame, shame, shame!!

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