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Imperial Oil, Propane, Plumbing & Heating Company Inc. in Sullivan, South Windsor, CT | PlumbersNearby

A neighbor had warned me about this company but I ignored them because they were local and also a neighbor.  I paid over $400/yr for their maintenance service but they never showed up unless I called to remind them.  They sent over men to clean the tank who asked about the security system and cameras in my home and then, despite my contract indicating that they would check the levels and fill the tanks accordingly, they did not fill the tank for well over a year causing it to empty so that we had no means of drying clothes or cooking during the pandemic.  When they finally filled the tank, they tripled the rental fee and would not provide a written explanation.  Don't do what I did and make sure you heed my neighbor's warning and pick another company for all your heating and plumbing needs!!!

Thank you for working with Imperial.  We understand that we are not the perfect fit for every home in our area, as much as we would like to be.  With that said, we wish you the best moving forward.

I discovered a leaky electric hot water tank on a snowy Friday morning, called for help, and by noon the same day Eddy and Leon had delivered a new tank, disconnected the old one and replaced it, and we had hot water again. I’ve been a customer since 1979, and have always been pleased by the service and attentiveness we have received. Great experience!

Extremely prompt service. When we had a major problem they were at our house in 15 minutes.  We have used them for many years and we are highly satisfied

They were exactly what I was looking for. Arrived on time, did a great install quickly, and left the place clean and neat, after a very professional water heater installation. Crew was very helpful explaining everything. I asked them to look at my daughter’s shower to see if they can fix a faucet, and they did it for no extra charge explaining that they still have time allocated! Hot water is back!! Thank you.

We first were introduced to Imperial Oil Co about 40 years ago when they were the company used by our home builder in South Windsor to install furnace, central air etc... in our newly built home there. For about 25 years thereafter we were customers of Imperial for oil delivery and general plumbing needs. Ed Havens, Mike and all the crew were always friendly, responsive and professional. We would never have thought to go elsewhere. About 15 years ago we built our current home in Bloomfield and since the heating is done by gas we no longer required oil delivery. Thankfully, the Imperial crew still services us for general plumbing needs and while the frequency of interaction is a lot less, they remain responsive and always friendly and professional. They are one of the most ethical, reasonable and responsive companies I have ever done business with and would highly recommend them.

Dave,

These words mean a lot to all of us at Imperial.  Thank you so much for the review.  We strive to maintain the values that got us to where we are today.  Look forward to hearing from you sometime, but not too soon!!!

Always professional, super knowledgeable and care for their customers. They have amazing customer service and the employees are so kind and everyone is local!

The team at Imperial is very professional and did a great job with my furnace install. Out of the places I quoted, Imperial had the most reasonable pricing and the install was completed in a timely manner with quality components. I am very happy with how things turned out, and when they were done, they cleaned up nicely leaving no trace that work was going on in the area that day. I will definitely recommend Imperial in the future to anyone that asks.

Thanks so much for the kind words Dave.  Glad we could help get that furnace replaced!

I scheduled an boiler tuneup appointment at the beginning of November and they cancelled it. According to the voicemail, they said they were that week and had me reschedule it which I did reschedule at the beginning of December.  I waited for 2 +hours and  no one showed up. I called them to check my appointment. They checked and told me they called me to cancelled the appointment. I told her I called back to reschedule it so she hold me for a while. Then she told me I am not an oil delivery customer and they are busy servicing those customers. I can schedule appointment  in Spring while they are not busy. The reason is reasonable and I get that. But can you guys let me know when I schedule the appointment or even you cancel my first appointment or even I can back to reschedule the appointment! Not until I wait for 2 hours and call you to find out. I had the tuneup done with them last year and it's really good. However, I am really disappointed this time.

Toby,

First and foremost, thank you for your honest feedback.  You’re right; our scheduling snafu put you out and that was never our intention.  Our priority has and always will be to our full service oil customers.  With that, we should have known that we would be busy come November and December and recommend we schedule you in the spring time.  We never like to turn away business, especially when people have used us before and are great customers.  Unfortunately, we weren’t on the same page in the office and we didn’t handle this well enough.

We’d love to make this right by you and schedule you for our first available appointment in the spring.  We completely understand if you’re forced to go elsewhere but we do value your business and would appreciate the opportunity to continue to provide you home services.   Again Toby, we sincerely apologize for the inconvenience we caused and thank you for providing this valuable feedback that we can grow from.

Regards,

Imperial

The guys at Imperial are great.  I’ve been a customer for 6+ years for oil delivery.  Last year they set me up with a propane tank for my gas fireplace and  I couldn’t be happier.  Also, we’re planning a bathroom renovation this summer and I’ll use Imperial for all the plumbing work.  Thanks for being such a great company!

Damian,

Thanks for the review!  Looking forward to your bathroom renovation this summer.   You can use our contractor code for appliance pricing through waterwareshowrooms.com.  Let us know!

Service is very important and Imperial Oil has always been there for me  with automatic oil deliveries, as well as, furnace and plumbing emergencies on weekends, nights and even once during a snow storm with zero temps. I've been with them for many years and they are excellent. They are not just my oil company, they are also my friends. Thanks everyone at Imperial Oil.

Imperial Oil, Propane, Plumbing & Heating Company Inc.
Sullivan, South Windsor, CT

Imperial Oil, Propane, Plumbing & Heating Company Inc. Reviews

4.4 stars based on 40 reviews

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Nearby Plumbers in South Windsor

Imperial Oil, Propane, Plumbing & Heating Company Inc.Sullivan, South Windsor, CT

Imperial Oil, Propane, Plumbing & Heating Company Inc. Reviews

4.4 stars based on 40 reviews

Map & DirectionsDirections

Nearby Plumbers in South Windsor

Imperial Oil, Propane, Plumbing & Heating Company Inc.
Sullivan, South Windsor, CT