HRI Plumbing
North, Springfield, IL

HRI Plumbing Reviews

4.3 stars based on 52 reviews

Featured Comments:

• M

  Michael Strauss

  5.0

  This place is great. On short notice I called HRI to repair a leaking sewer pipe. I was told the service call would be the next day, but they would try to fit me in the same day I called. And they did, the technician Brandon was very professional and personable. He explained that the amount of work I wanted was more than a repair (which I knew but needed conformation). And it would take a sales person to give me a price. Well that was done in the same day also, and Brandon stayed at my house until the salesman spoke with him to confirm he was on his way. The salesman Jeremy was also very personable and professional. I was confident that I was treated fairly with the bid and the work will be done well. If it doesn’t meet my expectations I will edit my review. This place is worth the service call fee.

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  Response from the owner

  Thank you for your feedback, Michael. We are very happy you had a positive experience with HRI Plumbing!

• L

  LeRoy Brown

  1.0

  We are in the middle of a bathroom remodel. Our new vanity is moving 2 feet from the original location within the same room. We already have the new CPVC and PVC pipes stubbed out under the house. HRI came over to give us a quote to make the connections under the house as well as cap off the toilet supply line so that the new flooring can be installed. This job should take any good plumber 1-2 hours. HRI quoted us $753. That price is OUTRAGEOUS !! The worst part about it was that we had to pay HRI $99 just to come out to give us this RIDICULOUSLY OVERPRICED quote. Needless to say, we DID NOT use HRI, nor will we EVER !! I hope this review helps you make the correct choice for yourself

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  Response from the owner

  Hi, We're sorry to hear that you were not satisfied with your experience. We would love a chance to discuss the matter further. Please reach out to our team at your convenience, if you would like to do so. Our office phone number is 217-334-4545. At HRI Plumbing, we strive to deliver prompt, excellent service and value that speaks for itself. We hope you'll give us a second chance in the future!

• K

  Kathy

  5.0

  Brandon with HRI Plumbing did an excellent job on replacing my 40 gallon hot water heater and hauling away the old one which was real old and extremely clogged!! He also was very experienced, thorough, professional and personable. He explained what work he would be doing and answered all of my questions. After the job was completed, you couldn't even tell he had been there. I would HIGHLY recommend HRI Plumbing for all your repairs and installs!!!

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  Response from the owner

  Thank you for sharing! We appreciate your business!!!

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