Hot Rod & Yox Plumbing Heating
Rasmussen, Park City, UT

Hot Rod & Yox Plumbing Heating Reviews

4.2 stars based on 12 reviews

Featured Comments:

• c

  charles rehn

  5.0

  Great service to install a new kitchen faucet and get our water pressure to optimum conditions. Very friendly and helpful. Recommend Ken and this company for your plumbing needs.

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  Response from the owner

  Thank you for your review!

• E

  Ed Lewis

  5.0

  Tina & Tyler are great. Both are always transparent and honest with me. We went through 2 water heaters in 1.5 years. Both Tyler and Tina went out of their way to try and get the water heater co to pay in full for 1st blown water heater. When the water heater co would not replace blown water heater Tina and Tyler didn’t charge me for labor. Incredible because it was an after hours install. Authentic straight up people.

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  Response from the owner

  Ed - Thank you for the nice review. It's a pleasure doing business with you!

• B

  Belinda Mastin

  1.0

  I was well on the way to thinking I had found the perfect plumber. The first call out was very pleasant with Tyler (a younger fellow) who explained things to me and was extremely helpful and knowledgeable. The second after hours call was ( I believe, the owner) who came out after hours installed a cap, didn’t explain how it worked or what its purpose was. He seemed older and had a no nonsense approach. No talking, just in and out. I was extremely grateful that he came. Two months later had a leak coming from the cap he installed. Called and explained the problem to Tina who sent (I believe owner guy) back out. This was a business hours call out. He told me that it was normal. Then a few days later received a charge of $111. Called their number to see if the charge was necessary and had a once pleasant Tina turn on me and told me it was my own fault for not understanding the boiler system. Tina then proceeded to tell me she will call the plumber and get back to me. I called them back the next day to say that I didn’t want any arguments and just wanted to pay the bill and was told he will waiver the bill but to call someone else in the future. I will not be recommending Hot Rod & Yox in the future.

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  Response from the owner

  Belinda, We did do an after hours call to your home in July. When we do an after hours call, we know that most of our customers do not like having to pay after hours rates and so we try to keep the amount of time they are billed for to a minimum. This is what I was trying to explain to you on the phone yesterday, when you insisted that Mike should have shown you how your system works at the time of his visit. We are always happy to go over customer's systems with them and answer their questions on how they work and we do have customers call and schedule appointments to do this. We are not however just going to assume that we need to do this, (especially on an after hours call) as we don't want to charge customers for extra time spent doing this when it isn't asked for. The service tech did tell you at the time of the install that he replaced the air purger top, and you did tell me on the phone yesterday that he told you this when he was there. It was also written on the invoice. I would expect that if you didn't know what that was or what it did you would have asked him at the time or called me when you got the invoice and asked and we would have explained it to you. We're always willing to answer a customers questions. When you called in October, you told me that your boiler was leaking. You were quite frantic and felt like it was an emergency, so I fit you into the schedule and sent a tech out that same day. There was evidence of a previous leak from the air purger, but it wasn't leaking at the time. He did check out the system for you at the time. We enjoy a good working relationship with our customers. We do occasionally have customers call and question our bills and are willing to listen to their viewpoints and relook at the bill. Most are polite and we work out an agreement that makes us both happy. We did waive the bill and would have continued to work for you if you had been polite about it. Good manners go a long way, and when a customer isn't polite, we figure it is probably time to end our relationship and that we would both be happier if they found someone else to take care of their heating and plumbing systems.

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