Horton Plumbing & Remodeling
Main, Plymouth, MI

Horton Plumbing & Remodeling Reviews

4.3 stars based on 204 reviews

Featured Comments:

• R

  Robyn Lamb

  1.0

  Hortons was asked to check my sump pump in a 'new' home, the water seemed to be backing down the pipe after pump went off. Ron said the pipe needed to be higher so the water could drop down outside before going thru a pvc pipe away from the house. Instead of fixing it, he ran the hose into the floor drain. I also asked if the outside pipe could be buried in the Spring, and was told yes, but the other work COULD have been done prior. I was told this would "hold me until spring". On 3/4/22 I cam e home to 2" of water in my completely FULL basement, water coming up out of 2 floor drains every time the pump turned on. A neighbor ran the hose out a window and back into the original pvc pipe. The water drained. Kyle came out to snake the drain and found a small root ball. Linda at H.P. is charging me $180 taking ZERO responsibility for the flood and saying that Ron denies ever putting it in my floor, calling me the liar. Since this has happened, I've learned that it is improper to drain your ground water into the city sewer, so it makes sense that they would lie. They don't take any responsibility for my ruined belongings and damage to my home, they just want their $. The original receipt by Ron, only states "reconnected sump pump" $115. Because why would he put in writing that he did something not allowed by the city? The sump pump WAS connected when he arrived.

  ---

  Response from the owner

  Thanks Robyn for the feedback and review.

• K

  K Merch

  5.0

  I wanted to share positive feedback around my service. Jimmy and Ben were top notch! They were timely, polite, knowledgeable, and did outstanding work. They both went above and beyond to answer my questions and deliver on what was expected. I will be using Horton for all of my plumbing needs in the future and will recommend them to anyone that needs plumbing support.

  ---

  Response from the owner

  Thanks K for the feedback and 5 star review. We appreciate you for recognizing Jimmy and Ben for the service they provided. A referral is the greatest thank you someone can offer when they receive top notch service - THANK YOU for recommending Horton Plumbing.

• J

  Jason Schweitzer

  5.0

  I needed drain service ASAP for a kitchen sink with a poorly installed garbage disposal. Horton in Plymouth was able to get me same day service on a Friday that no other place I called was willing to provide. Not only we’re they quick to schedule and dispatch but Jason was amazingly efficient in the unclog and repair (tall & thin Jason, I hear the other Jason is good too though). I’ve worked with a lot of plumbers but all on commercial jobs, Jason was respectful in my home, Highly proficient at his job, and really quick completing the service and re-plumbing the sink/disposal drain. All in all, the price I was charged was completely reasonable and honest. Outstanding work from Jason at Horton, they’re my plumber of choice now.

  ---

  Response from the owner

  Thank you for the five-star review and feedback, Jason! We appreciate you for recognizing Jason S. for his great customer service and the overall experience he provided. Thanks for choosing Horton Plumbing!

More reviews (2)