Honest Air Conditioning and Plumbing
McNutt, Hutto, TX

Honest Air Conditioning and Plumbing Reviews

4.8 stars based on 321 reviews

Featured Comments:

• b

  bmxxmikexx

  5.0

  Honest AC was my third, and final quote. I called them up in the morning and they had sent Alex out that afternoon. Alex was very friendly and thorough. He came up with a quote I was happy with and I signed the contract on the spot. He was honest about all of the details in what I needed and what I could expect with the system. The next day Cade and Jeremy showed up with my new system. They were also very friendly. They took my CoA information to get me an even better deal via rebate. They walked me through what the install entailed and said they'd take care of it. They installed everything faster than expected and I couldn't even tell they'd been here. After they were finished installing my system they walked me through all of the little details they went through to make sure I was set up for success. You can tell these guys are proud of the work they do. The new system is in place and I could not be happier. I do not know what they could have done to make my experience any better. It's difficult to find a company these days that offer such a great service. I am extremely impressed. Honest AC has earned a customer for life. I look forward to them doing all of my maintenance and work in the future. Great, great job.

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  Response from the owner

  Thank you for the 5-star review, Providing prompt, professional, and thorough service remain top priorities, and we're happy to know this was reflected during the installation of your new system. Please reach out if you need anything else in the future!

• m

  mizue mcneal

  5.0

  Our AC situation is very complicated to explain, but Honest Air fixed everything very quickly! Richard and another guy were taking care of the issues with great attitude and respect. Their follow-up was quick, and they showed up on time with notification prior 30 minutes. I called 2 other contractors, but contractor A was 30% more expensive, and contractor B was even 3 times more expensive!!!! Honest Air is very "honest" and I was very impressed their work.

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  Response from the owner

  Mizue, thank you for the 5-star review. We're happy to know our standards for transparent, professional, and prompt service were reflected in your experience. If you need anything else in the future, please don't hesitate to reach out!

• S

  Steve Cheong

  5.0

  I hired Honest AC to install a new Carrier 3.5 ton AC system for my home to replace our 2004 Carrier builder's grade AC that was failing us repeatedly (due to aggressive refrigerant loss from a big leak in our evaporative coil). It didn't make any sense to replace the coil for $3K (a common quote from other contractors too) so a new system purchase on this primary homestead made sense. They did an amazing job; everything from the initial, informative diagnostic visit (Jacob) with options explained -- to the no-pressure, cost assessment and overview (Seth) -- to the non-disruptive, very smooth installation by 3 technicians working on my property (Josh, Juston and Jackston). The installation work was carried out very efficiently; one person initially working on the outdoor unit working in parallel with the two others who were removing the old attic air handler/gas furnace and replacing it with the new one. I also want to note that they masked up each time they came inside and were very careful and courteous around my property. The entire time, my family couldn't tell there was any work going on outside. Any interruptions were truly kept to a minimum! Once they were done, Josh went over the work that was completed, how I can keep the system running efficiently, and how various upgrades were made to safeguard any potential problems and to maintain (if not exceed) code requirements. What I saw was a VERY clean install in my attic! I was so impressed that I'm now looking into switching my annual maintenance checks to Honest AC. There are plenty of hvac contractors in Austin and surrounding areas, and I'm sure many are well-qualified and can also low-ball you with quotes. I was swamped with quotes from various contractors even located outside of Austin, but I decided to go with Honest AC because of all the great reviews I've read about them and the excellent, solid appointments I've had with their technicians and sales advisor. Their prices are admittedly not the cheapest (nor the most expensive), and they're the first to point that out. But for the high quality of work and service they provide, the rates are more than fair and easily justified. I had to smile in agreement when the salesperson Seth told me not to be so focused on name brands -- "it's just a name on the box". He emphasized rightfully that it's the after-sales service that counts the most. And their strong reputation is well-deserved. So thank you Honest AC; you'll be hearing more from me as I continue to reach out with any hvac concerns and to schedule follow-up maintenance. Really appreciate the stellar service and support!

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  Response from the owner

  Thank you for the 5-star review, Steve. We understand how important it is to have all the information before making a decision for your home, and we're happy to know we were able to walk you through all your options to ensure the best results. If you need anything else in the future, please don't hesitate to reach out!

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