Home Services at The Home Depot
Bear, Maplewood, MN

Home Services at The Home Depot Reviews

3.2 stars based on 13 reviews

Featured Comments:

• J

  Jerry Moua

  1.0

  Horrible customer service. I want two new doors installed so I have to get the doors measured. Whoever they contact with (Will leave name here) only works from 9am-5pm from Mondays-Fridays. Like seriously? Why do you only work those hours? Majority of people work those hours. Then the employee who was on the phone with me recommended me to take my own time off. So I'm losing more of my time and money to get doors installed? I'm spending $2000 on doors and this is the respect I get? I've easily spent over $10k at this store and this is how they respect their customers?! I don't have time to take work off! I AM A BUSY MAN!

• H

  Hannah Kidder

  1.0

  My boyfriend and I began the process of carpet installation with Home Depot a couple of weeks ago. We put down a deposit, picked out and ordered carpet, and had one the your associates come out to measure the space. We received a phone call today stating that the install cannot be completed because of the asbestos tile underneath. We did not know that this was asbestos tile, however, it is my understanding from doing research that it is more of a hazard to remove this tile than it is to leave it and carpet over it. But I completely understand and respect that they cannot complete the job. The issue I have is that we cannot get our deposit back. Now we have lost both time and money in this process. On top of it, the store refused to give me the measurements that they took, saying that Home Depot owns those numbers. I was really disappointed in the poor service and communication we received. I hope they can serve future customers better.

• R

  Ryan Heikkila

  1.0

  I ordered granite countertops on 8/11/2016 and was told I would receive a phone call in a few days to get a measurement. No one ever called, I waited until 8/30 and had to call myself to see what was going on. They did not offer any compensation for being so late and was told to call the installers. I did and they also said the same thing. So I went to HD to return and talked with the manager that handles the returns. He said he could do something but would need a day to look it over and he will call tomorrow. So I waited two more days without contact. The installers called to take measurements is all but I declined because there wasn't a resolution yet and I know they charge for measurements to try to force the order with no discounts. At this point I went back after work and returned my order. The manager in duty offered me 300 dollars off, sounds nice but is nothing for the money I was spending. Around 7% off. After all the money I have spent there over the last two years and with much reminding left to do I will go elsewhere forever. If they would have just called me themselves instead of me having to track them down for a expensive order I would have accepted. What a terrible experience and management there.

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