Home Services at The Home Depot
93, Kalispell, MT

Home Services at The Home Depot Reviews

3.8 stars based on 6 reviews

Featured Comments:

• A

  Alex Moore

  1.0

  Carpet took forever to arrive, which I understand was outside of their control and is not the reason for the poor review. Scheduling person who was helping me either got fired or quit and no one took over for her. Her voicemail was still active with no indication that she wasn't working there. The carpet installation took multiple days and was not complete. There are closets and a hard surface transition that are not done. I have called repeatedly and got in touch with a customer service specialist who said they would make it right. It has now been 3 weeks of unreturned calls and messages and the job still is not done. I would stay away and use a local company next time

• G

  Gene Skare

  5.0

  I just ordered online from my recliner Feb.14-17. l forgot to call ahead for pick-up, (my bad). I went to the service counter and waited my turn. Which came very quickly. They check my I.D. and before I can bring up the number for my order they had it! Okay maybe a good day it happens! I'm getting my order at the exit WOW nearly everything is THERE 😃. Some of the windows were a few days out. But low and behold I got the same treatment for the 2nd ORDER TOO!!! Best part NO DAMAGES EITHER NICE JOB GANG!!! I will be shopping there for home improvement items now and on future projects.

• M

  Mountain Dragon Media CJ McKee

  3.0

  Overall Home Depot Kalispell is a good store and we've had great help from employees. However, we don't recommend them for carpet or flooring installation as they use Carpet Pros to do the work. Here is our experience: We used Carpet Pros through Home Depot to have vinyl flooring and carpeting installed throughout the entire house. The flooring was started first. The worker who was scheduled to come out on a Saturday didn't contact us for several hours. I called Carpet Pros to get the status and the worker stated he was running late. Within 5 minutes they called back and said he wouldn't be able to make it and would come out Sunday. Sunday came and the worker came out in the morning and one of the first things he stated was, "This job won't get done today." . Well since he was by himself I guess we can see that. However, not only did he not finish the job the work he did was half-assed. Patterns were not well placed, large gaps against the wall where base board would not cover, and poorly cut angles around openings and walls. He also complained a good portion of the time and stated our house was not like a regular house so it was too difficult to put flooring down. It really seemed as though he did not want to be there. We are very patient people and understand people have bad days, but this work was poorly done by a person with a bad attitude. The worker called Carpet Pros the next day to complain about the job and he obviously didn't want to come back. We didn't want him back either. Carpet Pros was not able to get anyone else to commit to finishing the job so we had no choice but to hire someone to finish the flooring. On the bright side, and the reason for a rating as high as 3 was the carpeting. The workers did a great job, quick, efficient and clean. Problem being was they were not local workers, they were from California. Kind of strange but I guess there's a shortage of workers in the Flathead Valley in Montana.

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