HMS Plumbing Heat & Air
76, Newcastle, OK

HMS Plumbing Heat & Air Reviews

4.4 stars based on 32 reviews

Featured Comments:

• K

  KJ Chat

  2.0

  I hired HMS Plumbing to do some work on my home. I bought a new bathtub and they installed it and plumbed it in. This included redoing the drain and overflow. After they installed it, I noticed the overflow didn't look correct. I took off the cover and can see the rubber seal is sticking through the opening at the bottom, and the drain opening is too high. We had to cut into the wall behind the tub to verify the issue and can see light between the tub and seal, revealing a leak potential. I called and spoke to Terry, the owner and he said they would fix it; but would charge me for it. Why?! This was a service that should be covered under the first billing. If they plumb a drain, it shouldn't leak. He also explained that normally they don't take business for residential remodels and so took this job unknowingly. He said they only do commercial new construction and service. That doesn't make sense, since they had come over twice to do work at this point knowing it is a residential remodel. My review in regard to the lack of professionalism at HMS from the owner down, is that it can be improved. Customer service is lacking to state it bluntly and if our conversations would have been met with constructive resolution, this review would have a different emphasis. I was made to feel at fault for hiring HMS to do a job so I excused Terry and his team from coming back to my home to repair the poor workmanship and to finish the rest of the work needed.

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  Response from the owner

  First of all I don’t know really where to start with this lady, I tried to talk to her but she talks over you constantly, that being said, we were hired to install gas lines in her home, after arrival she asked if we could do some other work. Our crew stayed till late one evening not trying to install one tub, but a whole house remodel, two tubs, sink fillers, shower and additional items she kept adding. We did all that could be done in one day. She immediately called wanting more work completed, which we did not have time on our schedule for at the time. This was not acceptable to her when I told her we didn’t have time to do a whole house remodel and advised she could possibly find another contractor that would have more time. She still hasn’t paid for any of the work to date, even for the work we were initially hired to do, not to mention hours of additional work that was done. In the 38 years we have been in business, sometimes you run into people that you really don’t want to do business with.

• Y

  Yvonne Jones

  5.0

  Nathan did a great job of fixing my air condition. He has a great work ethic and his education serves him well. Bob J

• S

  Steve Fritz

  5.0

  great people to deal with my transaction went better than I even expected. it is nice to meet honest people that go above and beyond when not expected

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