Hicks HVAC Heating & Air Conditioning Services
13, Hurricane Mills, TN

Hicks HVAC Heating & Air Conditioning Services Reviews

5 stars based on 17 reviews

Featured Comments:

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  Tracy Heller

  5.0

  Reached out to Jeremy regarding my parent’s broken heating unit in Centerville. My father was having a hard time finding anyone to get back to him! I essentially found him on google and read the reviews and spoke with him about the job! He was kind, responsive, professional & thorough! He was not able to find the same unit my father previously had had fast enough, so he shared another option with us that could come sooner so he ordered that one. He quickly met my father & husband at the house and got the job done. I spoke with my father later in the day (he is a retired Army general with dementia)! All he kept saying was ‘you found a good one’! He is hard to please! My husband was impressed with service & work done! High regards and would highly recommend!!

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  Terry Sellars

  5.0

  Hicks HVAC has our highest recommendation. We are so pleased with the work of Jeremy and Coley and with our new Trane HVAC system. They were punctual, courteous, professional, and efficient. Jeremy emailed us a bid on a Thursday, and they installed our new unit the following Thursday. Overall this company gives high-quality service to go with the high-quality systems.

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  Scott Jones

  5.0

  Jeremy and his team did a fantastic job on the installation of my new package unit in Hurricane Mills. Despite the Thanksgiving holiday, Jeremy was able to get out to my property with only two days’ notice the Friday after thanksgiving and he arrived exactly at the time he said he would. It was immediately apparent to me that Jeremy is extremely knowledgeable about his craft. He was able to thoughtfully and eloquently explain the issues with my aged unit such that I could appropriately determine the appropriate course of action for repair versus replacement. Ultimately, the unit had exceeded its advertised average useful life and I determined that replacement was the best course of action. This might seem like an up-sell on Jeremy’s part but I am confident that he could have made more money constantly coming out to my house in the future replacing various parts trying to address small pieces of a larger problem. He was able to get the new unit + parts ordered, delivered, and installed a mere two business days from his initial visit to my property. He also identified some issues with my duct work, gas piping, pad leveling, and system flashing, that were likely resulting in a major loss of efficiency on the previous unit (he was right, my monthly electric bill to keep my house at 80 degrees this summer was $200 per month). He was able to include these other updates in the scope of the install and got me fully squared away with my new unit, more aesthetically pleasing exterior setup, and a ton more efficiency with regard to the infrastructure around the unit. I would strongly recommend Jeremy and his team to anyone in the area that is looking for quality HVAC service, maintenance, or repair. Beyond the definitive quality of Jeremy’s work, he is also an effective communicator and kept me abreast of any and all updates with regard to the part ordering, job scope, and time-frame expectations. He followed my personal three rules for effective customer service “Tell the customer what you think they should do, do it, then tell them about how you did it so they can better understand.” I can’t speak highly enough of Jeremy and he was a pleasure to work with.

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