Hers and His Plumbing LLC
Rock, Loganville, GA

Hers and His Plumbing LLC Reviews

3.3 stars based on 35 reviews

Featured Comments:

• N

  Nick Jones

  1.0

  This company is absolutely useless. The plumber told me initially that about 50-75 dollars wouldn’t be covered under my warranty. It ended up being $606 out of pocket for a hot water heater. First, they didn’t even put in the request with my warranty company. Customer service is absolutely useless. An hour hold and then they tell you anybody that makes decisions is gone for the day. After two weeks I started calling regularly because I still hadn’t received any information from anybody. I was scheduled to get the heater put in on Friday between 3-6. 17 DAYS AFTER MY INITIAL REQUEST. They called at 5:30 and said the hot water heater had not been delivered. So I was rescheduled for Wednesday. 22 DAYS AFTER MY REQUEST. On Tuesday, they called me to inform me they had an “emergency” and would have to reschedule me for Friday. Needless to say, it must not be an emergency to bathe a 3 year old out of a pot of water from the stove. It must not be an emergency to take cold showers for over 3 weeks. This place is a joke. I should have saved myself a headache and canceled this as soon as I realized how bad the customer service was.

• F

  Frugal Fresh Kay

  1.0

  Technician Left and didn't even call to let me know. First of all I am having a plumbing due to their initial "repair". The tech said that he would give me 10 minutes to get home. I got home and waited and called the tech after waiting for a while. When he answered he then says that he had been waiting on me for 10 minutes in my driveway before he called me that's why he left. As I stated before this is not my first time using this company but I don't know what they have going on today.

• S

  S T

  5.0

  I submitted the claim online on Sunday to 2-10 Warranty. On Tuesday, the contractor contacted me to schedule the estimate. On Thursday Shane with Hers and His Plumbing came at the scheduled time, assessed the problem quickly, contacted 2-10 for authority to proceed, and fixed the problem within an hour.

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