Heartland Appliance And Repair
Main, George, IA

Heartland Appliance And Repair Reviews

4.6 stars based on 42 reviews

Featured Comments:

• C

  Chris B

  5.0

  What a difference between you guys and the last people that came out to service our washer & dryer. We called the warranty company and the person they sent came without a call first (and at the wrong time). He ran a quick cycle on the washer with a shirt and a couple of pairs of socks and said he didn't find anything wrong. He left without telling us and then started arguing with me when I told him to come back and I'll show him what the issue was. He just wanted to get out of there--that is NOT how to handle a repair. This IS how to handle it: I got a call the same day as the repair was requested. Also got a call prior to arrival. When Brad got there, he took apart the washer and showed us how it worked when it spun and explained how different loads can become unbalanced. He gave us a few things to try if it happened again. He also ordered dampers just in case. The dryer he took apart and did some checking and determined there was a part that needed replacing. A few days later, we got another call to schedule him to come back since the parts had come in. He called prior to arrival at the designated time. He replaced the parts and our units are both working as they did the day they were new. The other company could learn something from you guys. We will go out of our way to do business with you in the future. Excellent customer service and attention to detail. We couldn't be happier--thank you and thank Brad for taking the time to research an intermittent problem. He also took time to explain things and made sure all of our questions were answered.

• M

  Magnumforce99

  5.0

  Our dryer broke down unexpectedly, and Heartland Appliance and Repair was sent by our warranty company. Working with Glen from Heartland was hands down the best experience I have had with a repair technician. His experience was apparent in how quickly he was able to diagnose and fix my issue. Not only was he incredibly professional, he was very friendly, would of offered him a beer if he hadn't been working. TLDR: If you need an appliance repaired, call Heartland Appliance and Repair. You won't regret it!

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  Response from the owner

  Glen is defiantly a very skilled and personable tech. We are glad that you had such a good experience!!!

• K

  Kent Moser

  5.0

  Glen was very knowledgeable and was great to work with! He went the extra mile to make sure we had a good experience with our repair! Thanks again

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  Response from the owner

  Kent, Thank you for the feedback on your service experience. It is good to hear that Glen took such great care of you! If you need anything in the future... you have our number!!!

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