HC Heating & Cooling
WA-3, Belfair, WA

HC Heating & Cooling Reviews

4.4 stars based on 251 reviews

Featured Comments:

• B

  Bill Schilling

  1.0

  After installation I noticed air leaking out of the heating unit in the garage. I informed them and they never responded. Also, they installed a supposedly high efficiency NEW 19 seer heat pump and air handler my energy bill has never been higher! This is even after I took out our hot tub so that energy usage isn’t there any more. The company won’t answer their phones and won’t return calls. I am at a loss! Possible attorney action? I don’t know…

• A

  Austin Muhleman

  1.0

  On 6/14/21 we sent a signed contract for a new construction heating system installation and paid a 50% down payment ($11,263.61) that we were told was to be used to buy the equipment (furnace/ heat pump) and materials needed for the job. In August 2021 we called to schedule a pre-installation walk through and was cancelled on last minute twice. We then were told that their company was no longer going to be doing new construction installations. Then they changed that statement and had a pre-installation walk through done and stated that they would call to schedule installation. They could not be reached for nearly a week with multiple calls and messages left with their answering service. When they called back they said they were now NOT going to do the installation that a contract had been signed on, and 50% had been paid. They wanted to transfer our installation to another company promising they would pay the full deposit to the other heating company. We agreed to this as we had no other option. They set this up with the company privately and stated again that they would pay the full 50% deposit to them. In October 2021 HC Heating and Cooling had not paid the other company any money and they could not be reached by them or myself directly. When they were finally reached after many days and calls, they stated that "payments had been lost in the mail." They then worked out a payment plan to the other heating company and paid two $1000 payments totaling $2000. They have since ceased all payments and contact. The company cannot be reached and all calls to the multiple numbers listed on their website either are immediately disconnected or just ring with no answer or voicemail. This company has effectively stolen $9,263.51 and will not get in contact with myself or the other heating company they transferred the installation to. HC Heating And Cooling took payment and did not do any of the work outlined in the contract nor did they refund the full deposit as they said. All we want is contact from the owner or company representative and a refund as they had promised. This had created a huge hardship for myself and my family during the building of our home due to them stealing nearly $10,000 from us.

• D

  Doug Apperson

  1.0

  We had a new HVAC system installed by HC Heating & Cooling January 2021 and the heat pump is not working (Dec 2021). I've attempted to contact them for two weeks by using the "contact us" feature on the website, calling every number listed for the offices at various locations and by social media and no one has returned a call. Our system is under warranty, yet there is no response from this company. I've had to contact another company for service. Absolutely the worst customer service.

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