HB McClure/HB Home Service Team
17th, Harrisburg, PA

HB McClure/HB Home Service Team Reviews

4.7 stars based on 432 reviews

Featured Comments:

• D

  Debbie Myers

  1.0

  I will start by saying the technicians that serviced our unit were great. Professional, respectful and on time. With that said, overall the company did not gain my trust nor respect for transparency. My unit went down in freezing temps and they did send a technician (first time customer). They were open about the charges at this first call - $165 to pull in my driveway and $90 every 30 minutes on site. I respected that openness on cost and paid to have my unit looked at. They could not fix it that evening and had to get a part. We received a quote of $1700 the next day, tech came to my place and fixed the system in less than an hour (was told could take 2-3 hours) and my quote stood at $1700. When I requested an itemized bill, I was told they couldn’t provide one. I found this unusual as I’ve always been able to see what parts cost (My cost, not theirs - respect there is always a markup, that’s business) and the hourly rate for the work. Three phone calls later, I’m told by the manager, they can’t provide me a breakdown but would give me a $200 refund. After 20 minutes of back and forth to get what charges added up to make the final cost minus a $200 refund, he sighed and threw out a number of $275/hour for labor; that is higher than the emergency rate! And he still stated HB McClure couldn’t provide me a copy of a bill showing parts and labor. I have no clue what I paid for overall from an itemized bill but I certainly can say I’ve used other companies that do provide a true Statement of Work. It is disappointing as they have good reviews and I was hoping to establish a relationship but they can’t be financially trusted. A business should always be able to share an itemized bill.

  ---

  Response from the owner

  Hi Debbie, We appreciate this feedback as we take our customers and reviews very seriously. I am sorry that you had a poor experience with us. We hold ourselves to a higher standard when it comes to serving our customers, especially new ones such as yourself. We would love the opportunity to discuss this experience further and hopefully keep you as a customer in the process.

• L

  Lauri Coe

  4.0

  I would say that those delivering the propane are excellent. They always leave a receipt of what they delivered securely on the door. The reason for the four stars instead of five has nothing to do with their delivery service. It is their customer service in which case I would probably give them the one missing star. But that's another story for another day! I like the old customer service when you could have an intelligent conversation with someone and not get the feeling that you're being shafted!

  ---

  Response from the owner

  Hi Lauri, Thank you so much for the 4-star review. We are glad that we could provide you with overall good service and experience. Out of curiosity what could we have done better to earn a 5-star next time? Have a great day!

• W

  William Fetter

  5.0

  I can’t quite remember who came to install our heating unit, but all 3 were extremely helpful, informative, and professional. The work was flawless and you couldn’t even tell they were there. I live on White Dogwood Drive in Etters. If you could find out who the 3 young men that helped us I would like their supervisor to recognize them.

  ---

  Response from the owner

  Hi William, Thank you so much for the 5-star review! We are so happy that we could provide you with a great experience! I will make sure this message is sent over to our team! Have a great day!

More reviews (7)