Hase Plumbing Heating & Air
2nd, Aberdeen, SD

Hase Plumbing Heating & Air Reviews

2.4 stars based on 21 reviews

Featured Comments:

• M

  Molly Royals

  1.0

  Hase was supposed to fix our shower drain that wasn't draining properly. Two plumbers arrived on time and took about 20 minutes to determine that they couldn't fix the drain without moving the hot water heater. Since they didn't have time to do such a big job then, we had to reschedule for a week later on Wednesday. My landlord was assured that we were the first job on the schedule that day, and to expect them sometime around 8 or 8:30. When they hadn't arrived by 10, I called Hase to ask when I could expect the plumbers to get here. The woman who answered said that she didn't have the schedules for the day (which, why wouldn't they have that information at the front desk?) and gave me the phone number for Rocky. Rocky was pretty short with me on the phone and said that we were never scheduled to be first for the day, but reiterated multiple times to me that the plumbers would be showing up later that day. He also interrupted me to say they had a key to my apartment and "had a right" to enter whenever they wanted. Kind of a weird comment, but I let it go. Eventually my landlord called me and said that the plumbers were in fact NOT coming that day, but we were on the schedule for the next day (Thursday). I waited until 2:30pm with no word from Hase to call Rocky and ask for ANY information on when we could expect this to be fixed. He answered with an incredibly hostile tone right off the bat, and started angrily telling me that there were some unexpected medical problems with the staff, and that he was 100 miles away from Aberdeen anyway, fresh out of surgery himself. I understand that emergencies do happen, but asked if there was any way for Hase to communicate these things better because I have heard absolutely nothing. Rocky got angry with me, and responded with "Well, tough sh*t." I explained that all I was asking for was some communication so that I could know what was going on, and he continued to yell at me about how bad of day he was having. I understand it can be frustrating being called when you are not at work, but I was told by Hase that he was the one to call if I had questions about when the work was being done. So not only has Hase not come as scheduled for 2 days in a row, they have not communicated any of these problems to me OR my landlord, and I have been verbally berated by one of the staff. I would absolutely recommend going somewhere else for your plumbing needs.

• m

  mark schock

  1.0

  Hired them to replace a water heater. Tech didn’t remember to turn power back on to unit and left floors filthy with footprints. Immediately after the install the hot water pressure in kitchen was gone due to scale from install. When I had them come to address that they broke my drain pipe in the process requiring an additional service call. When I called to discuss the bill for the additional two charges Rocky ended up hanging up on me. Do yourself a favor and take your business elsewhere.

• T

  Tanner Wolf

  1.0

  Sold me a water heater less than ten months ago. Pilot light went out. Called them to fix the part that was causing the issue. Told me that brand is known for that problem. Why install that brand in my house then? To top it off, charged me to replace it when it was a brand new water heater and knew the brand has issues. Tech also used my personal towels to clean up his mess, without asking.. leaving them soaking wet and dirty on the floor along with wet/muddy footprints on my carpet and room where the water heater is. Had to throw it away....Not going back.

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