Hansen Heating & Plumbing
Smith, Huntley, IL

Hansen Heating & Plumbing Reviews

4.5 stars based on 31 reviews

Featured Comments:

• M

  Matt Johnson

  5.0

  On New Year's Eve we returned from a vacation to find our boiler had died. It was 10pm, and we were unsure what to do. Our boiler is very old, and had a sticker in it that said Hansen installed it some 30 years ago. I decided to call them because of the sticker. The boiler repair guy, Mike, did an excellent job. As my wife took our kids to a hotel to warm up, Mike examined the boiler. He concluded he could not fix it until a few parts came (and it was a holiday weekend), but offered to give us a few space heaters from the shop to keep our heat safe while we waited. Over the next few days he kept in contact with us, and when the part came he got the boiler going quickly. He asked us to keep the heaters a few more days just in case, but they were no longer needed. Mike did excellent work and communicated well. We were very blessed by his work and kindness.

• C

  Chad Varney

  5.0

  It did not matter how much we cleaned our home, we kept getting dust build up, low air flow, and our heating bill was nearly 80% higher than our neighbors, and our 4 year olds allergies and breathing have been terrible. We called multiple companies for a resolution for our issue and Hansen Heating & Plumbing gave us a great price and if you ask me we got more than what we paid for. Bruce Jensen and another service man, I believe his name was Craig, arrived on time (actually 10 min early) which is on time by my standards. Their greeting was extremely pleasant, and even used Covid protocols without asking our preferences. Bruce heard and addressed all our complaints with our HVAC system. Communication with us was spot on, always notified us prior to equipment usage. They were clean, professional, and empathetic to our needs. All we asked for was that our ducts be cleaned. WOW! They were a mess, and they did a amazing job. They pulled out all sorts of things, construction materials, childrens play toys and a stuffed animal!? Bruce also advised us about our filter use. I always buy the top of the line filters, when apparently is way too much for our system. We were literally causing blocking of air flow, and causing our system to keep running. They also pointed out issues they noticed with our toilet installation that has caused water damage, found a gas leak we were unaware of, provided us with the proper information to get us back on track with our home. They made sure everything was clean before they left and made sure to address all our needs. It has been just over a week since we had Bruce and Craig here, our air is cleaner, our sons breathing is better, and we received notification that our energy use has significantly dropped. I could not have had better service. Ill never use anyone else again! I hope this helps you make your choice! Hansen Heating & Plumbing is the only choice for your home, it is mine!

• j

  jmf

  2.0

  $70 first visit, $965 second visit (smart valve with 30 day warranty), less than 30 days came back with 2 guys, over a couple of hours, nothing. A couple weeks after the "30 day warranty", faulty smart valve that was $965, another $150 charged for what? Very bad customer service regarding the extra $150, they were already out within the 30 days, and were unable to figure it out. I shouldn't have been charged.

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