HAJOCA Lancaster
Fruitville, Lancaster, PA

HAJOCA Lancaster Reviews

4.5 stars based on 42 reviews

Featured Comments:

• C

  Camden Hess

  5.0

  I came in knowing almost nothing about plumbing. I worked with Ray and really appreciated how patient he was with my inexperience. He helped resolve the issues I came in for and was very friendly. Thank you, Ray!

• J

  Jessica Warick

  1.0

  Very rude service. Asked about a part and they responded “we don’t carry that shit”

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  Response from the owner

  Jessica, I am absolutely horrified to hear that you had this experience. That type of behavior is not indicative of what we stand for here at Hajoca nor is it acceptable. I sincerely apologize. I would love to speak with you further, so that I may get to the bottom of this. I am really hopeful that you are able to take a few minutes so that we may speak about what happened. Please give me a call at 717-299-3611 and ask for Chris or you can email [email protected].

• B

  B Willy

  1.0

  Do not go to this place! You’d expect the way the economy and business is now they’d be more welcoming. The guy at the parts counter was a jerk, told me he didn’t have what I needed and walked away. I went to APR down the street and they atleast looked up parts diagrams of my model to try and assist. Go to APR!!

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  Response from the owner

  Hello B Willy, Thank you for taking the time to leave a review. We apologize that the customer service experience you received was not a reflection of what we strive for here at Hajoca -Lancaster. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me directly at [email protected] with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help us address the situation and employee appropriately. I look forward to hearing from you!

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