H. Jack’s Plumbing & Heating Western New York
Butler, Jamestown, NY

H. Jack’s Plumbing & Heating Western New York Reviews

3.5 stars based on 32 reviews

Featured Comments:

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  Greg Mager

  3.0

  Tech was great. The $351 bill to replace a flex gas line and a valve to my dryer, most of which must have been drive time and more drive time to run to a store for parts that the service truck probably should have been carrying anyway, was excessive. Charged over an hour for about 20 minutes inside my home and who knows what for the parts,.

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  Response from the owner

  Greg, We value and appreciate all feedback from our customers, even when it is not always positive. It is during these instances that we are able to demonstrate our true commitment to customer service. Our upfront pricing is based on providing the level of safe and professional service and workmanship that our customers have come to expect for over 45 years and two generations now. Please contact us at (716) 664-5809 if you would like to address these concerns directly. Thank you for your consideration.

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  Dan Kinney

  5.0

  My furnace broke down on a Thursday night in January, tried two other companies Friday morning and they told me the best they could do was the following Monday. Not H Jack's. They found the part I needed and had me up and running in a a few hours! On a Friday! Fantastic service, and I will be calling them again if I ever have another problem!

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  Response from the owner

  We're glad we could help get your heat back on! We appreciate your business and for leaving us such a great review! H. Jack's truly is a 24/7 service company and we'll be available any time if you need us in the future.

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  Mark Blackburn

  1.0

  I called to have an estimate done on a broken pipe. The owner, who was quite rude over the phone, finally sent someone on the second day after telling me that it would be $140 for an estimate that would go towards the repair. The plumber who came to do the estimate came, walked over to the house and said they weren't going to do the job within less than 5 minutes of arriving. When I said that seemed like a scam to just take the $140 fee and refuse the job he called the owner. After speaking on the phone he came and told me they were keeping the $140 for the 'hassle of driving over' and if I wanted them to do the work it would be 'at least $2000-3000' since it looked like too much work. All this for one broken pipe. I called another local plumber who actually fixed it for $300. H jack is a predatory business and rude.

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  Response from the owner

  Mark, We value and appreciate all feedback from our customers, even when it is not always positive. It is during these instances that we are able to demonstrate our true commitment to customer service. Per our conversation and gesture of goodwill, we hope that we were able to resolve your concerns to your 100% satisfaction. For over 40 years and two generations now, our family-owned and operated company has been providing the level of safe and professional service and workmanship that is truly unique in the skilled trades. This along with consistently giving back to those most in need in the communities we serve. Give us a try and you won’t be disappointed. Thank you for your consideration.

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