Guirkin Plumbing Heating & Air Conditioning Co LLC
Glazebrook, Henrico, VA

Guirkin Plumbing Heating & Air Conditioning Co LLC Reviews

3.9 stars based on 21 reviews

Featured Comments:

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  Pamela Ferrell

  5.0

  This is my 11th year using Guirkin for my fireplace gas logs install / maintenance. My plumber was not available for a service call so I called Guirkin. They were accommodating, professional and responsive. They fit me in the very next day and arrived during the early morning slot. Wes maintains my gas logs & I was excited to know he would be repairing my leaky kitchen sink and replacing the faucet. I realize everyone's experience is different, varying situations, etc. But, my experience with this company has always been positive.

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  Chrissy Nemeyer

  1.0

  I was recommended by a neighbor to use Guirken for plumbing work. I filled out there online form and receive a call back the very next day to come and make the repairs for a quoted price. I was actually impressed with the response time. The tech that came to the house was respectful, but made excuses about the replacement faucet that I was using to for my kitchen sink. Not only did I have to do some of the work, he had to redo the work because it wasn’t working correctly during demonstration. This caused him to be at my house for a longer length of time. I also wanted the tech to review a toilet that I had replaced the insides for. There was a small leak and I couldn’t figure out if I had not tightened the bolts enough. The tech tightened the bolts and recommended that I get a whole new toilet because I used generic parts. When I received the work order, I was being charged $100 more than I was quoted. It was explained to me that was because of the time it took to make the repair and the cost to tighten the bolt. Instead of making a big deal out of it with the tech, I contacted the office the very next day and asked to have someone call me to discuss. I explained that the tech was extremely nice, but wanted to understand the breakdown of the work order. I was advised that someone would call me back. The next day I received a voicemail from Tommy that was extremely condescending. Specifically that I wasn’t specific enough about the brand of faucet that I was using to replace the existing faucet. Also that they needed to be compensated for the time that the tech spent at my house. I immediately called Tommy back and attempted to speak with him about my point of view of the repair. He didn’t want to listen at all to what I had to say and ultimately said that they did a great job and there was nothing left to discuss. After that interaction, I would not recommend using Guirken at all for any plumbing repairs. They are not customer oriented and just lost a potential long term customer. Also, the toilet is still leaking...

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  Arlette Foster

  1.0

  High points for politeness; however, the lowest for Quality. These service men came to my house because my fireplace was giving off soot. They charged me $540.00 for new parts and the soot continued. The fireplace had only been used about 6 times (which indicated it was virtually a new fireplace). I contacted someone else after complaining to the owner and he simply indicated "these things happen." The 2nd individual I contacted simply made a few minor changes and no more soot. I would not recommend Guirkin for fireplace although they advertised they have experience in that area

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