Guaranteed Plumbing
Front, Danville, CA

Guaranteed Plumbing Reviews

4.8 stars based on 16 reviews

Featured Comments:

• L

  Larry Pasquale

  1.0

  I called on April 29 about a plumbing issue and told them believe best for me to talk to one of their plumbers before coming out for a FREE Estimate. A plumber Johnnie was supposed to call, I called back Friday April 30 and said I didn't hear from him, the customer support person said, "Johnnie called and left a message", I told her I had no message and also indicated while looking at my call log, that I had no calls from anyone and had her give me the number, she repeated my number and it was correct. She then said, "I'll see if I can have him call you today", he didn't call. So today May 4 (4 working days after original call) I called and said why don't we go ahead with the free estimate since I haven't heard from anyone, the customer support person asked for me to indicate again the problem and I explained and then she said "oh that will need to be a service charge", I said that's exactly why I wanted to talk to a plumber and he never called. She then said but he called and I told her no way. I can still prove on my iPhone call log call that no one called on Thursday 4/29 or Friday 4/30. She then basically said she believed her plumber.

• G

  George Rugg

  5.0

  Had a major clog in my main drain. Called Guaranteed on a Sunday night (non-emergency) and Gary arrived first thing the next morning. He unclogged my main drain then put a larger cutter on his snake to do a thorough clean out of the line. He was able to dislodge two major root balls from the sewer line. I won't name names but the last company that I called was here about a month ago didn't take the extra step to do actually help prevent a recurrence. Gary took the extra step and even told me how to prevent, or at least slow down, future root growth. I would definitely hire this company again. I highly recommend their service.

• C

  Craig Swenson

  5.0

  We have used Guaranteed Plumbing for years and they are the best. If you need assistance with Plumbing or Gas issues they are the place to go. Ryan in dispatch and Morgan in the Gas department are both top notch. As a property manager we rely on our vendors and these guys are 5 star. From small jobs to large construction projects, Guaranteed Plumbing and East Bay Gas Lines are the best.

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