Guarantee Plumbing & AC, Inc.
Whirlwind, San Antonio, TX

Guarantee Plumbing & AC, Inc. Reviews

4 stars based on 39 reviews

Featured Comments:

• S

  S G

  1.0

  I would NOT recommend this company. This past year I bought a water heater maintenance agreement. The agreement stated they would check water pressure and flush the water heater twice during the year. They came out in December 2017 and August 2018. My water heater burst on November 27, 2018. I bought this agreement specifically to avoid this problem. The plumber who came to replace (NOT Guarantee Plumbing) showed us pictures of how the water heater had been leaking for quite some time. It was pretty bad. There was even duct work that wasn't placed correctly. They also told us our water pressure was high. The plumber from Guarantee Plumbing never told us there was a leak or even that there were problems with the pressure! What a waste of money! This same plumber came out because I was having problems with the shower head, it was making a loud noise when turned on. All he did was turn on the shower and said it needed to be replaced. I paid him for coming down and he lost the check. He didn't even give me a receipt. The office however did bill me and I had to put a stop payment on the check originally given to plumber. I am extremely upset at the incompetence. There is no pride in their work, the company obviously doesn't care who they hire. The reason we got the maintenance agreement was so that it was maintained properly. They failed us in that regard. Needless to say, I will not be using Guarantee Plumbing services ever again. The service agreement is a joke. I have lost confidence and trust in the company. By the way, the only reason they get one star is their receptionist who answers the phone. She is really good at her job. Deeply disappointed.

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  Response from the owner

  I do apologize for your experience. Our goal at Guarantee Plumbing is to serve each of our customers with the highest quality service as possible. I would be more than happy to resolve any issues you may have had in the past. Please call tomorrow and ask for Dawn Simpson. I will personally see that you are satisfied.

• T

  Troy Murphy

  5.0

  These guys were great. For hundreds less than others, they cleared my main line out to the sewer. Easy. Simple. Like it should be. No price gouging or trickery. They are my new go-to.

• R

  Robyn

  1.0

  Guarantee plumbing “cleared” a blockage for us in January only to find out that they only pushed back the blockage deeper into the drain line and now we cannot use our shower. We called to inform them but they are wanting to charge us anyway. This is a service they did not fix and I would not recommend this company to anyone. We spent over $800 for them to fix our issue only to cause another problem. Very disappointed with this company. Do not use them unless you want to waste your money.

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  Response from the owner

  We have tried reaching out to you in order to fix your claim but were unable to locate your order. Can you please call the company so we can resolve this issue?

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