Groves Mechanical
36, Graford, TX

Groves Mechanical Reviews

4.1 stars based on 7 reviews

Featured Comments:

• B

  Bobby Whitehead

  1.0

  Service performed : service call ...After calling twice to try to get this company to come out to our new purchase in Golden Cove, I received a $145 bill for a service call. Claimed because my cell number was not accurate when they called me ( not the correct phone number off by the last digit) and left messages ( on the wrong number ) that that was "irrelevant" in not being able to confirm or contact me..irrelevant, was told that twice.. Last call I had when I called them. I was told they would contact me to tell me when THEY were available with their schedule, not mine as they told me...so I guess they called the wrong number and left messages..I have no way of knowing other than the staff recited my phone number on a phone call this morning.. "well. that's not my phone number, the last digit is 1 not 7" Irrelevant...Where can you call and tell a service company to come to my home on my schedule? I assume you would work with the companies schedule. I was treated without courtesy or benefit of the doubt. THEY had my wrong number, so that to them was irrelevant. That was told to me twice by the office manager. If you can;t contact the customer to confirm an appointment MOVE ON to the next customer. Maybe this is the way business is done "at the lake" but as a small business owner myself certainly would have figured out a way to be less condescending to a customer (?) on the phone...

• A

  Anjonette Colvin, OD, PA

  5.0

  Words are not enough! During the awful vortex this week, they came out to check on our lakehouse and turn off water. They were so fast and responsive! We have used Groves before for electrical work and they have been so helpful. I would highly recommend this company for any electrical or HVAC service!!

• c

  curtis leonard

  5.0

  Groves has ALWAYS answered the calls... been on time... and they fix it right... as an owner of lake house... we cannot always be there to "meet the technician"... they are very honest and do only what needs to be done... C.Leonard

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