Greg's Rite-Now Rooter
Northport, Madison, WI

Greg's Rite-Now Rooter Reviews

4.5 stars based on 18 reviews

Featured Comments:

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  Shari Bernstein

  3.0

  Called Greg to come out to a property we had just bought and he seemed to unclog the basement floor drain. It was a little pricey ($130 for which he only accepts cash or a check— which he inexplicably does not tell you when you set up the service) but he said it would be good for a year. Two months later, it started backing up again... turns out he didn’t go far enough back. When we called him to come back out, check to see what might be going on, and fix it, he said he couldn’t come back out. ... super disappointed as I had used him before at other properties and he had been great. Will not use again.

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  Amy Dematatis

  5.0

  After calling Roto Router several times in the past to help with an ongoing problem of our basement floor drain backing up, we decided to try something different. My husband called Greg just after 8:00 AM on a weekday morning and he was at our house within the hour. He quickly located the clog, fixed it, was able to snake a pipe that Roto Router had never had success with in the past, and taught my husband how to handle the situation if/when it happens again! We were so pleased with his service! He is a local, very friendly, helpful, flexible, and reasonably priced. Highly recommended!

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  Anna Ukraine

  2.0

  Very poor and unprofessional communication. When I called and told about my problem (trip lever not draining in the bathtub), I was not told anything about the flat fee for coming in or any work estimates. When the business owner came in, he said that he was not a plumber, but a rooter, and that he has nothing to do with why Google classifies him as a plumber. He pushed the trip lever down, removed the rusted drain parts, including the trip lever, and the drain opened as a result. This way the problem was fixed in a couple minutes, however I don't feel that anything skilled was done. I was told that the charge was $85, and that it was way less than what he typically charges ($130). He also does not take credit cards, which he also didn't say on the phone. I was lucky to have some cash on me, otherwise I'd have to pay with a check. Obviously, I had to take his word for granted since he had no pricing information on him. He recommended me to call some other rooter company and ask them if $85 for a rooter visit was acceptable. I am glad that I was very upfront with this person and told him that I felt the way the situation unfolded was unprofessional. It's a good lesson for me and hopefully for other inexperienced in terms of plumbing customers. Don't be afraid to stand up for your right to be informed as a customer.

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